Account Manager – SMB Sales

FutureWorld India (Apple Premium Reseller); Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

FutureWorld India (Apple Premium Reseller) is looking for a results-driven Account Manager – SMB Sales to manage and grow relationships with small and medium-sized business clients. The ideal candidate will focus on understanding client needs and delivering tailored solutions to drive revenue growth through upselling and cross-selling.

The role requires strong consultative selling skills, experience with SMB clients, and a track record of exceeding sales quotas. Candidates should be results-oriented and customer-centric.

Qualifications

• 2–3 years of experience in SMB account management or B2B sales.
• Proven track record of exceeding sales quotas.
• Understanding of SMB clients' unique needs and challenges.

Responsibilities

• Build and nurture strong relationships with SMB customers.
• Drive revenue growth through proactive account management.
• Manage end-to-end sales cycle and collaborate with internal teams.

Skills

Consultative selling

Customer Relationship Management (CRM) tools

Strong communication skills

Presentation skills

Negotiation skills

Education

Bachelor's degree in Sales, Marketing, or Business Administration

Job description

We are seeking a results-driven Account Manager – SMB Sales to manage and grow relationships with small and medium-sized business (SMB) clients. This role requires a strong consultative approach, focusing on understanding client needs, delivering tailored solutions, and driving revenue growth through upselling and cross-selling. The Account Manager will also manage the full sales cycle, from lead generation to closure, while ensuring client satisfaction and long-term retention.

Key Responsibilities

• Build and nurture strong relationships with SMB customers, serving as a trusted business advisor and primary point of contact.
• Understand customer requirements, identify business challenges, and recommend tailored Apple and technology solutions to drive business outcomes.
• Drive revenue growth through proactive account management, including upselling, cross-selling, and expansion opportunities within existing accounts.
• Manage the end-to-end sales cycle, from prospecting and solution positioning to negotiation, closure, and post-sales engagement.
• Collaborate with internal sales, pre-sales, operations, and support teams to ensure seamless solution delivery and exceptional customer experience.
• Stay informed on market trends, competitor activities, and emerging technologies to effectively position products and services.
• Represent the organization at customer meetings, industry events, trade shows, and networking forums to generate new business opportunities.
• Maintain accurate sales forecasts, pipeline updates, and performance reports, providing actionable insights to management.
• Adhere to company sales processes, policies, and compliance requirements while maintaining high standards of professionalism and integrity.

Qualifications & Experience

• Bachelor’s degree in Sales, Marketing, Business Administration, or equivalent work experience.
• 2–3 years of proven experience in SMB account management, consultative selling, or B2B sales.
• Demonstrated track record of meeting or exceeding sales quotas.
• Experience working with SMB clients, with an understanding of their unique needs and challenges.
• Solution Selling & Consultative Approach
• Customer Relationship Management (CRM tools)
• Strong Communication, Presentation & Negotiation Skills
• Results-Oriented, Agile, and Customer-Centric