Customer Account Manager

Synapseindia; Dadri; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Synapseindia is seeking an experienced Account Manager to manage and grow existing customer relationships, expanding into up-selling and cross-selling opportunities across international client accounts.

You will handle the full sales cycle, conduct client meetings, translate business needs for technical teams, and coordinate across delivery and sales to ensure project success, including extended hours for global clients.

Qualifications

• 5+ years of experience in customer account management / sales.
• Mandatory experience in SME / small and medium enterprise business environments.
• Strong experience in international sales and client account management.
• Proven experience in up-selling and cross-selling.
• Experience handling the complete sales cycle, including lead qualification, estimation, negotiation, and closure.
• Strong consultative selling and customer relationship management skills.
• Excellent verbal and written communication and interpersonal skills.

Responsibilities

• Manage and grow existing customer accounts and build long-term client relationships.
• Identify up-selling and cross-selling opportunities within existing accounts.
• Handle international clients across different countries, time zones, and geographies.
• Manage the complete sales cycle independently from initial interaction, qualification, estimation, negotiation, follow-up, and closure.
• Conduct client meetings, presentations, requirement-gathering sessions, and solution discussions.
• Understand client business needs and translate them into functional/project requirements for technical teams.
• Coordinate with technical and delivery teams to understand feasibility, prepare estimations, define timelines, and plan projects.
• Support project planning, scheduling, execution, monitoring, tracking, and deliverables.
• Maintain accurate records of client interactions, opportunities, proposals, estimates, and account activities.
• Coordinate between clients, sales, technology, and delivery teams to ensure smooth communication and project execution.
• Understand and communicate the value of web development, mobile application development, and open-source solutions.
• Monitor account performance, project progress, customer requirements, and opportunities for further business.
• Follow up on opportunities and leads to ensure timely movement toward closure.
• Work toward achieving sales, revenue, account growth, and customer retention targets.
• Work extended hours when required to support international clients.

Skills

Account management

International sales

Up-selling

Cross-selling

Sales cycle

Client meetings

Requirement gathering

Consultative selling

Communication

Negotiation

Presentation

Relationship management

Time management

CRM software

Tools

CRM software

Job description

What is the work?

• Manage and grow existing customer accounts and build long-term client relationships.
• Identify up-selling and cross-selling opportunities within existing accounts.
• Handle international clients and leads across different countries, time zones, and geographies.
• Manage the complete sales cycle independently from initial interaction, qualification, estimation, negotiation, follow-up, and closure.
• Conduct client meetings, presentations, requirement-gathering sessions, and solution discussions.
• Understand client business needs and translate them into functional/project requirements for technical teams.
• Coordinate with technical and delivery teams to understand feasibility, prepare estimations, define timelines, and plan projects.
• Support project planning, scheduling, execution, monitoring, tracking, and deliverables.
• Maintain accurate records of client interactions, opportunities, proposals, estimates, and account activities.
• Coordinate between clients, sales, technology, and delivery teams to ensure smooth communication and project execution.
• Understand and communicate the value of web development, mobile application development, and open-source solutions.
• Monitor account performance, project progress, customer requirements, and opportunities for further business.
• Follow up on opportunities and leads to ensure timely movement toward closure.
• Work toward achieving sales, revenue, account growth, and customer retention targets.
• Work extended hours when required to support international clients.

What skills and experience are we looking for?

• 5+ years of experience in customer account management / sales.
• Mandatory experience in SME / small and medium enterprise business environments.
• Strong experience in international sales and client account management.
• Proven experience in up-selling and cross-selling.
• Experience handling the complete sales cycle, including lead qualification, estimation, negotiation, and closure.
• Strong consultative selling and customer relationship management skills.
• Experience conducting client meetings and requirement-gathering sessions.
• Excellent verbal and written communication and interpersonal skills.
• Strong negotiation, presentation, follow-up, and relationship-building skills.
• Target-oriented and result-driven approach.
• Good understanding of web development technologies.
• Good knowledge of open-source technologies and solutions.
• Good understanding of mobile application development and mobile solutions.
• Ability to understand technical requirements and coordinate with technical teams.
• Experience working with technical teams on project estimation and solutioning.
• Understanding of project planning, scheduling, execution, monitoring, and tracking.
• Ability to translate business/client requirements into functional requirements for technology teams.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and collaboratively with cross-functional teams.
• Flexibility to work extended hours for international client interactions.