Custom Software Engineer

Accenture in India; Kolkata Metropolitan Area; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture in India seeks a seasoned Google Dialogflow CX Developer/Architect to lead design and implementation of scalable, secure, and cost-efficient conversational AI solutions on Google Cloud Platform. Collaborate with engineering, QA, and business teams to deliver intelligent voice/chat bot platforms.

Role involves integrating Dialogflow CX with backend systems and telephony channels, ensuring PII/PCI/HIPAA compliance, and optimizing GCP quotas and costs.

Qualifications

• Minimum 3 years of experience in technology implementation in contact center environments.
• Google Cloud Professional Cloud Architect / Developer certification.
• 15 years of full-time education required (BE or BTech).

Responsibilities

• Design solution architecture for scalable bot platforms using Dialogflow CX and GCP.
• Integrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys).
• Implement security and redaction policies in DFCX for PII, PCI, HIPAA compliance.
• Architect scalable designs considering GCP quotas, regions, and failovers.
• Implement CI/CD automation using Cloud Build or GitHub Actions.
• Drive cost optimization and GCP quotas/limits management.
• Extract usage insights using BigQuery, Looker Studio, and analytics tools.

Skills

Cloud Contact Center Implementation

Education

BE or B Tech (15 years full-time education)

Job description

Project Role :

Custom Software Engineer

Project Role Description :

Lead the effort to design, build and configure applications, acting as the primary point of contact.

Must have skills :

Cloud Contact Center Implementation

Good to have skills :

NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time education

Summary:

Experienced Google Dialogflow CX (DFCX) Developer/Architect to lead the design and implementation of scalable, secure, and cost-efficient conversational AI solutions. This role involves working closely with engineering, QA, infrastructure, and business teams to deliver intelligent voice/chat bot platforms using Google Cloud Platform (GCP).

Roles & Responsibilities:

• Design solution architecture for scalable bot platforms using Dialogflow CX and GCP
• Integrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys)
• Implement security and redaction policies in DFCX for PII, PCI, HIPAA compliance
• Architect scalable designs considering GCP quotas, regions, and failovers
• Implement CI/CD automation using Cloud Build or GitHub Actions
• Drive cost optimization and GCP quotas/limits management
• Extract usage insights using BigQuery, Looker Studio, and analytics tools

Professional & Technical Skills:

• Design solution architecture for scalable bot platforms using Dialogflow CX and GCP
• Integrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys)
• Implement security and redaction policies in DFCX for PII, PCI, HIPAA compliance
• Architect scalable designs considering GCP quotas, regions, and failovers
• Implement CI/CD automation using Cloud Build or GitHub Actions
• Drive cost optimization and GCP quotas/limits management
• Extract usage insights using BigQuery, Looker Studio, and analytics tools

Additional Information:

• The candidate should have minimum 5 years of experience in Contact Center Technology Implementation.
• Google Cloud Professional Cloud Architect / Developer.
• A 15 years full time education is required BE or B Tech.