Google cloud,CEX,CCAI

Infosys Limited; Bengaluru; On-site; INR 450,000 - 600,000; Full time

Job summary

Infosys Limited in Bangalore is seeking a software engineer to design and implement intelligent virtual agents using Google Dialogflow CX and CCAI, with 1–2 years of relevant experience.

The role focuses on building scalable voice and chat automation for customer service and support, configuring intents and flows, and contributing to migration projects across contact centers.

Qualifications

• Bachelor's degree in Engineering, Technology or Computer Applications.
• 1-2 years of experience in Google CCAI and Dialogflow CX.
• Experience with migrating contact center platforms is preferred.

Responsibilities

• Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and Google CCAI.
• Build voice and chat automation solutions for customer service, sales, technical support, billing, payments, account management, and other contact-center use cases.
• Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.
• Develop reusable conversation components and enterprise chatbot frameworks.

Skills

Google CCAI

Dialogflow CX

Conversational AI

Virtual Agent Development

Contact Center Automation

Education

Bachelor of Engineering

Bachelor of Technology

Bachelor of Computer Applications

Job description

BANGALORE, Infosys Limited Google cloud,CEX,CCAI

Job ID/Reference Code INFSYS-INDEED1-254182

Work Experience 1 - 2 Years

Job Title Google cloud,CEX,CCAI

Educational Requirements

Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology

Service Line

Engineering Services

Responsibilities

• Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI).
• Build voice and chat automation solutions for customer service, sales, technical support, billing, payments, account management, and other contact-center use cases.
• Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.
• Develop reusable conversation components and enterprise chatbot frameworks.

Required Technical Skills

Required Technical SkillsGoogle CCAI Technologies

• Google Contact Center AI (CCAI)
• Dialogflow CX
• Conversational AI
• Virtual Agent Development
• Contact Center Automation

Technical and Professional Requirements

Preferred Migration ExperienceCandidates with experience in any of the following will be strongly preferred:

• Genesys to Google CCAI migration
• NICE CXone to Google CCAI migration
• Amazon Connect to Google CCAI migration
• Legacy IVR modernization programs
• Dialogflow ES to CX migration
• Traditional chatbot to Generative AI bot transformation
• Knowledge base migration and conversational redesign initiatives
• Contact center cloud migration programs

Preferred Skills

Technology->Communication->IVR/CCT Technology->AI-Agentic AI->Google Cloud – Contact Center AI->GDF (Google dialog flow)