Google Contact Center AI Developer
Infosys
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Benefits offered by this job
Job summary
Infosys in Bengaluru is seeking a skilled specialist to design and implement intelligent virtual agents using Google Dialogflow CX and Google CCAI. You will work on migrations like Genesys to CCAI and build reusable components for scalable customer interactions.
Join us to advance AI-powered voice and chat solutions, drive automation across contact centers, and contribute to enterprise chatbot frameworks and migration projects.
Qualifications
- Experience with Google CCAI technologies and Dialogflow CX.
- Strong background in conversational AI and virtual agent design.
- Experience with contact center automation projects.
Responsibilities
- Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and CCAI.
- Build voice and chat automation solutions for contact centers.
- Configure intents, entities, flows, fulfillment, and session parameters.
Skills
Job description
Google cloud,CEX,CCAI Preferred Migration Experience Candidates with experience in any of the following will be strongly preferred:
- Genesys to Google CCAI migration
- NICE CXone to Google CCAI migration
- Amazon Connect to Google CCAI migration
- Legacy IVR modernization programs
- Dialogflow ES to CX migration
- Traditional chatbot to Generative AI bot transformation
- Knowledge base migration and conversational redesign initiatives
- Contact center cloud migration programs
Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI).
- Build voice and chat automation solutions for customer service, sales, technical support, billing, payments, account management, and other contact-center use cases.
- Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.
- Develop reusable conversation components and enterprise chatbot frameworks.
- Google CCAI Technologies
- Google Contact Center AI (CCAI)
- Dialogflow CX
- Conversational AI
- Virtual Agent Development
- Contact Center Automation
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