Google Cloud CCAI Consultant

Infosys; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Infosys is seeking a Google CCAI Developer to design, develop, and implement enterprise-grade Conversational AI solutions using Dialogflow CX and Google CCAI within its engineering services team.

You will build voice and chat automation for customer service, manage intents and flows, and contribute to migration projects from legacy IVR to modern AI-driven bots across contact centers.

Qualifications

• Experience with Google CCAI and Dialogflow CX.
• Strong background in building scalable conversational agents for enterprise use.
• Experience in contact center modernization and AI-driven bot migrations.

Responsibilities

• Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and CCAI.
• Build voice and chat automation solutions for customer service and support use cases.
• Configure intents, entities, routes, and fulfillment; manage conversation flows and session data.

Skills

Google CCAI

Dialogflow CX

Conversational AI

Virtual Agent Dev

Contact Center Automation

Education

BCA/B.E./B.Tech

Engineering degree

Bachelor of Computer Applications

Job description

Job Description

We are seeking a highly skilled Google CCAI Developer with hands-on experience in designing, developing, and implementing enterprise-grade Conversational AI solutions using the Google Cloud ecosystem. The ideal candidate will have expertise in Dialogflow CX, Conversational AI, Python-based integrations, API orchestration, and cloud-native application development. Experience in contact center transformation, virtual agent modernization, and migration projects from legacy IVR/chatbot platforms to Google CCAI is highly preferred

Roles Responsibilities

• Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI).


• Build voice and chat automation solutions for customer service, sales, technical support, billing, payments, account management, and other contact-center use cases.


• Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.


• Develop reusable conversation components and enterprise chatbot frameworks.

Required Technical Skills

• Google Contact Center AI (CCAI)


• Dialogflow CX


• Conversational AI


• Virtual Agent Development


• Contact Center Automation

Technical Requirement Preferred Migration Experience

Candidates with experience in any of the following will be strongly preferred:

• Genesys to Google CCAI migration


• NICE CXone to Google CCAI migration


• Amazon Connect to Google CCAI migration


• Legacy IVR modernization programs


• Dialogflow ES to CX migration


• Traditional chatbot to Generative AI bot transformation


• Knowledge base migration and conversational redesign initiatives


• Contact center cloud migration programs

Educational Requirement

Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology

Preferred Skills

Technology->AI-Agentic AI->Google Cloud - Contact Center AI->GDF (Google dialog flow),Technology->Communication->IVR/CCT

Service Line

Engineering Services