Hiring For Google CCAI / GECX Developer

Glauben Technologies; Hyderabad, Chennai District, Bengaluru; Hybrid; INR 1,200,000 - 2,400,000; Full time

Job summary

Glauben Technologies in Hyderabad is seeking a skilled AI engineer to design and implement enterprise-grade conversational AI solutions using Google CCAI, Dialogflow CX, and GenCX tools. You will build and integrate virtual agents, automate contact center workflows, and collaborate with data science teams.

The role requires strong Python development, REST/gRPC services, microservices, and Google Cloud Platform expertise, including Vertex AI, BigQuery, Pub/Sub, and Cloud Run.

Qualifications

• Experience building conversational AI solutions.
• Citation: Google CCAI and Dialogflow CX preferred.
• Knowledge of contact center technologies and analytics.
• Must understand customer experience initiatives.
• Hands-on with AI agent design and deployment.

Responsibilities

• Design and implement enterprise conversational AI solutions.
• Develop virtual agents and automate contact center workflows.
• Integrate AI agents with CICD and data platforms.
• Collaborate with data science and product teams.

Skills

Google CCAI

Dialogflow CX

Conversational AI

Virtual Agent Development

Contact Center Automation

Google GenCX / GECX

Gemini Models

Vertex AI

Prompt Engineering

Prompt Evaluation

LLM Integrations

AI Agent Design

Python

REST APIs

gRPC

Webhook Development

Microservices Architecture

Google Cloud Platform (GCP)

Cloud Functions

Cloud Run

BigQuery

Pub/Sub

Cloud Storage

SQL

Postman

GitHub

GitLab

JIRA

Telecom/Banking

Speech analytics

RAG architectures

LangChain

LangGraph

AI agents

Omnichannel platforms

IVR flows

Tools

Python

REST APIs

gRPC

Postman

GitHub

GitLab

JIRA

Job description

Role & responsibilities

Required Technical Skills

Google CCAI Technologies

• Google Contact Center AI (CCAI)
• Dialogflow CX
• Conversational AI
• Virtual Agent Development
• Contact Center Automation

GECX / Generative AI

• Google GenCX / GECX Playbooks
• Gemini Models
• Vertex AI
• Prompt Engineering
• Prompt Evaluation
• LLM Integrations
• AI Agent Design

Development

• Python
• REST APIs
• gRPC
• Webhook Development
• Microservices Architecture

Cloud Technologies

• Google Cloud Platform (GCP)
• Cloud Functions
• Cloud Run
• BigQuery
• Vertex AI
• Pub/Sub
• Cloud Storage

Database & Tools

• SQL
• Postman
• GitHub
• GitLab
• JIRA

Preferred Skills

• Experience with telecom, banking, healthcare, retail, or customer service contact centers.
• Knowledge of speech analytics and conversational analytics.
• Hands-on experience with RAG (Retrieval Augmented Generation) architectures.
• Experience with LangChain, LangGraph, AI agents, and Agentic AI frameworks.
• Exposure to omnichannel customer engagement platforms.
• Understanding of IVR call flows, contact center operations, and customer experience transformation programs.