Cloud Contact Center Implementation

Lecan Solution Private Limited; Bengaluru; Hybrid; INR 1,800,000 - 3,000,000; Full time

Job summary

Lecan Solution Private Limited is seeking an Experienced Google Dialogflow CX Developer/Architect to lead the design and implementation of scalable, secure, and cost-efficient conversational AI solutions on Google Cloud Platform for varying engagements.

The role requires collaborating with engineering, QA, infrastructure, and business teams to deliver intelligent voice and chat bot platforms leveraging Dialogflow CX and GCP.

Qualifications

• Minimum 5 years of experience in contact center technology implementation.
• Experience designing scalable bot platforms with Dialogflow CX on GCP.
• Knowledge of integrating DFCX with backend systems and telephony.

Responsibilities

• Design solution architecture for scalable bot platforms using Dialogflow CX and GCP.
• Integrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys).
• Implement security and redaction policies in DFCX for PII, PCI, HIPAA compliance.
• Architect scalable designs considering GCP quotas, regions, and failovers.

Skills

Cloud Contact Center Implementation

Dialogflow CX

GCP

Twilio

Genesys

Education

BE or B Tech

15 years full-time education

Tools

Dialogflow CX

Google Cloud Platform

Twilio

Genesys

Job description

Role & responsibilities

Project Role : Technology Architect

Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.

Must have skills : Cloud Contact Center Implementation

Good to have skills : NA

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

Experienced Google Dialogflow CX (DFCX) Developer/Architect to lead the design and implementation of scalable, secure, and cost-efficiennt conversational AI solutions. This role involves working closely with engineering, QA, infrastructure, and business teams to deliver intelligent voice/chat bot platforms using Google Cloud Platform (GCP).

Roles & Responsibilities:

• Design solution architecture for scalable bot platforms using Dialogflow CX and GCP
• Integrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys)
• Implement security and redaction policies in DFCX for PII, PCI, HIPAA compliance
• Architect scalable designs considering GCP quotas, regions, and failovers

Professional & Technical Skills:

• Design solution architecture for scalable bot platforms using Dialogflow CX and GCP
• Integrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys)
• Implement security and redaction policies in DFCX for PII, PCI, HIPAA compliance
• Architect scalable designs considering GCP quotas, regions, and failovers

- Good to Have:

• Implement CI/CD automation using Cloud Build or GitHub Actions
• Drive cost optimization and GCP quotas/limits management
• Extract usage insights using BigQuery, Looker Studio, and analytics tools

Additional Information:

- The candidate should have minimum 5 years of experience in Contact Center Technology Implementation.

- Google Cloud Professional Cloud Architect / Developer.

- A 15 years full time education is required BE or B Tech.