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JobShop; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Fresher-friendly environment

Paid training

Best salary in the industry

Performance incentives

Career growth opportunities

Friendly and supportive work culture

Job summary

JobShop in Bengaluru invites freshers to join our Customer Support Voice Process team for leading MNC clients. The role handles customer queries via voice calls, delivering a positive experience.

We offer paid training, a fresher-friendly environment, best-in-industry salary, incentives, and strong career growth in a friendly, supportive workplace.

Qualifications

• Freshers welcome; any Graduate or 12th Pass depending on process.
• Excellent English communication (verbal and written).
• Willing to work in night/rotational shifts.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and concerns efficiently.
• Provide accurate information about products and services.
• Maintain quality standards and customer satisfaction.
• Document customer interactions in the CRM system.
• Escalate complex issues to the appropriate team when required.
• Follow company policies and process guidelines.

Skills

English communication

Customer focus

Basic computer skills

Night shift readiness

Willingness to learn

Job description

Greetings from JobShop India's Largest BPO Recruitment Company!

Kickstart your career with leading MNCs in Bangalore. We are conducting a Mega Job Fair for Customer Support Voice Process with excellent salary packages and career growth opportunities.

Job Title

Customer Support Executive - Voice Process (Freshers)

Location

Bangalore

Shift

Night / Rotational Shifts

Eligibility

• Freshers are welcome
• Any Graduate / 12th Pass (Based on Process)
• Experience is not mandatory

Job Description

We are looking for enthusiastic candidates to join our Customer Support Voice Process team. The role involves handling customer queries through voice calls while delivering a seamless and positive customer experience.

Roles & Responsibilities

• Handle inbound and outbound customer calls professionally
• Resolve customer queries and concerns efficiently
• Provide accurate information about products and services
• Maintain quality standards and customer satisfaction
• Document customer interactions in the CRM system
• Escalate complex issues to the appropriate team when required
• Follow company policies and process guidelines

Required Skills

• Good English communication skills (Verbal & Written)
• Customer-focused attitude
• Basic computer knowledge
• Willingness to work in rotational/night shifts
• Positive attitude and eagerness to learn

What We Offer

• Fresher-friendly work environment
• Paid training
• Best salary in the industry
• Performance incentives
• Career growth opportunities
• Friendly and supportive work culture