CS & Operations – CPA / CPI

Ventes Avenues Pvt. Ltd.; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Ventes Avenues Pvt. Ltd. in Mumbai seeks a detail-oriented CS & Operations Executive with 3+ years in CPA/CPI campaign management and client servicing. You will coordinate end-to-end delivery, traffic ads, test QA, and align with sales and agency teams for seamless operations.

You will monitor performance, generate reports, and support clients, agencies, and internal teams with proactive problem-solving and timely communication. Strong analytical skills are required.

Qualifications

• Minimum 3 years of experience in digital advertising, ad operations, campaign delivery, or performance marketing.
• Strong understanding of mobile advertising, tracking mechanisms (S2S, MMPs), and performance workflows.
• Excellent coordination, multitasking, and time-management skills.
• Strong analytical abilities with hands-on experience in campaign optimization.
• A proactive self-starter with the ability to manage pressure, deadlines and diverse stakeholders.

Responsibilities

• Manage end-to-end campaign fulfilment including ad trafficking, QA/testing, and scheduling.
• Launch and monitor campaigns as per Release Orders and ensure delivery parameters are met.
• Optimize CPA/CPI campaigns to meet performance KPIs.
• Track daily pacing, conversions, lead quality, and campaign health.
• Serve as primary contact for queries, performance updates, and troubleshooting.
• Provide prompt client, agency, and internal-team support.
• Coordinate with clients, publishers, and internal tech/support to resolve issues.
• Collaborate with Sales & Agency teams to align campaign expectations.

Skills

Campaign management

Ad trafficking

Client servicing

Operational coordination

Campaign optimization

Analytics & reporting

Cross-functional collaboration

Tools

S2S tracking

MMPs

Job description

Experience: 3+ years

Job Overview

We are seeking a detail-oriented and proactive CS & Operations Executive with strong experience in CPA/CPI campaign management, client servicing, and operational coordination. The ideal candidate will ensure smooth campaign delivery, high-quality execution, and excellent client experience in the performance marketing ecosystem.

Campaign Execution & Management

• Manage end-to-end campaign fulfilment including ad trafficking, QA/testing, and campaign scheduling.
• Launch and monitor campaigns as per Release Orders (RO) and ensure all delivery parameters are adhered to.
• Optimize CPA/CPI campaigns proactively to meet performance KPIs and drive successful outcomes.
• Track daily pacing, conversions, lead quality, and overall campaign health.
• Serve as the primary point of contact for campaign-related queries, performance updates, and troubleshooting.
• Provide prompt and professional support to clients, agencies, and internal teams.
• Resolve delivery discrepancies, tracking issues, and technical challenges by coordinating with clients, publishers, and internal tech/support teams.
• Work closely with the Sales & Agency teams to ensure campaign expectations and deliverables are aligned.

Reporting & Analysis

• Generate detailed weekly/monthly/quarterly performance reports with insights and optimization recommendations.
• Analyze campaign data to identify growth opportunities and operational efficiencies.
• Maintain accurate documentation of campaign progress, delivery status, and billing details.

Operational Excellence

• Ensure proper validation of numbers for billing and coordinate with finance for smooth invoicing.
• Maintain strong relationships with publisher partners and internal stakeholders to support seamless delivery.

Skills & Requirements

• Minimum 3 years of experience in digital advertising, ad operations, campaign delivery, or performance marketing (CPA/CPI experience preferred).
• Strong understanding of mobile advertising, tracking mechanisms (S2S, MMPs), and performance marketing workflows.
• Excellent coordination, multitasking, and time-management skills.
• Strong analytical abilities with hands-on experience in campaign optimization.
• A proactive self-starter with the ability to manage pressure, deadlines, and diverse stakeholder expectations.
• Strong communication skills, professionalism, and attention to detail.
• Ability to work collaboratively with cross-functional teams.

About Ventes Avenues

Ventes Avenues is a leading Mobile Media Company specializing in Mobile Performance & Branding. We serve as a preferred performance and display partner for top international publishers in the Indian market and work with 200+ advertisers and digital agencies.

With cutting-edge mobile ad units and an innovative performance-driven approach, Ventes Avenues is disrupting the mobile advertising landscape. Our strengths include multi-level targeting, direct control of premium ad inventory, and a deep understanding of brand and performance requirements.

We are driven by technology, precision marketing, and strong industry relationships, ensuring impactful, scalable, and data-backed solutions for our partners.