CRM (Site & Office) Professional

Kumar Corp; Pune District; On-site; INR 350,000 - 520,000; Full time

Job summary

Kumar Corp in Pune is seeking a CRM and Customer Experience specialist to manage and optimize customer interactions and sales records. You will develop CRM strategies and collaborate with cross-functional teams to drive engagement and revenue growth.

Responsibilities include analyzing customer data for trends, providing multi-channel support, and identifying new opportunities to enhance service and business outcomes.

Qualifications

• Record customer interactions and sales accurately.
• Develop and implement CRM strategies to boost engagement.
• Analyze customer data to identify trends and improvements.
• Collaborate with cross-functional teams to achieve objectives.
• Provide excellent multi-channel customer service.

Responsibilities

• Manage and maintain accurate records of customer interactions and sales.
• Develop and implement CRM strategies to enhance engagement.
• Analyze customer data to identify trends and improvements.
• Collaborate with cross-functional teams to achieve business objectives.
• Provide exceptional customer service and support through various channels.
• Identify and pursue new business opportunities to drive revenue growth.

Skills

CRM strategy

Customer service

Data analysis

Cross-functional teamwork

Opportunity identification

Tools

CRM software

Job description

• Manage and maintain accurate records of customer interactions and sales.
• Develop and implement effective CRM strategies to enhance customer engagement.
• Analyze customer data to identify trends and areas for improvement.
• Collaborate with cross-functional teams to achieve business objectives.
• Provide exceptional customer service and support through various channels.
• Identify and pursue new business opportunities to drive revenue growth.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.