CRM-Female Professional

Aayna; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

Aayna in Gurugram, Haryana, is seeking a CRM Specialist to develop and implement customer relationship programs that boost engagement and retention. You will manage customer records, collaborate with cross-functional teams, and analyze data to uncover growth opportunities.

Strong communication, analytical mindset, and attention to detail are essential as you build lasting customer relationships and translate insights into business improvements.

Qualifications

• Proven experience in CRM, preferably in the healthcare industry.
• Excellent communication and interpersonal skills are required to build strong relationships with customers and colleagues.
• Strong analytical and problem-solving skills are needed to analyze customer data and provide actionable insights.
• Ability to work effectively in a team environment and collaborate with others to achieve common goals.
• Strong attention to detail is essential to maintain accurate records and reports.
• Adaptability and flexibility are necessary to prioritize tasks and manage multiple projects simultaneously.

Responsibilities

• Develop and implement effective CRM strategies to enhance customer engagement and retention.
• Manage and maintain accurate records of customer interactions and transactions.
• Collaborate with cross-functional teams to identify and address customer needs and concerns.
• Analyze customer data to provide insights for business growth and improvement.
• Build and maintain strong relationships with customers through excellent communication and customer service.
• Identify and pursue new business opportunities to drive revenue growth.

Skills

CRM strategies

Customer engagement

Record keeping

Data analysis

Cross-functional teamwork

Communication skills

Attention to detail

Prioritization

Job description

• Develop and implement effective CRM strategies to enhance customer engagement and retention.
• Manage and maintain accurate records of customer interactions and transactions.
• Collaborate with cross-functional teams to identify and address customer needs and concerns.
• Analyze customer data to provide insights for business growth and improvement.
• Build and maintain strong relationships with customers through excellent communication and customer service.
• Identify and pursue new business opportunities to drive revenue growth.

Job Requirements

• Proven experience in CRM, preferably in the healthcare industry.
• Excellent communication and interpersonal skills are required to build strong relationships with customers and colleagues.
• Strong analytical and problem-solving skills are needed to analyze customer data and provide actionable insights.
• Ability to work effectively in a team environment and collaborate with others to achieve common goals.
• Strong attention to detail is essential to maintain accurate records and reports.
• Adaptability and flexibility are necessary to prioritize tasks and manage multiple projects simultaneously.