CRM Salesforce Administrator - Chennai

Corpay One, Inc.; Chennai; Hybrid; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Office in Chennai

Formal training

Company equipment

Job summary

Corpay One, Inc. is seeking a Salesforce CRM Administrator to manage and enhance our automated Salesforce environment spanning Sales and Service Cloud. You will handle configurations, legacy automation, and key integrations, working closely with technical and business teams in a Chennai onsite setting.

The role focuses on optimizing day-to-day operations, user support, and data integrity while enabling scalable processes across departments. Hybrid work with some remote time is available.

Qualifications

• 3–5 years of experience as Salesforce developer/administrator.
• Strong knowledge of Sales Cloud, Service Cloud and data model.
• Experience with platform customization, security, flows and reports.

Responsibilities

• Administering and maintaining the Salesforce CRM platform and day-to-day operations.
• Designing and optimizing Salesforce Flows and automation to improve efficiency.
• Managing user accounts, profiles, validation rules, reports and dashboards.
• Troubleshooting issues and coordinating with stakeholders.
• Conducting data quality checks and data cleansing.
• Analyzing existing Salesforce data to identify improvements.
• Staying current with Salesforce releases and new features.
• Providing end-user training and documentation to drive adoption.

Skills

Salesforce Admin

Sales & Service Cloud

Flow Builder

Data modeling

Data quality

Tools

Salesforce configuration

Job description

**What We Need**Corpay Inc. is seeking a Salesforce CRM Administrator to join our team supporting our Corpay Cross Border division. In this role, the Salesforce CRM Administrator will have strong expertise and skill to manage, enhance and support our CRM Application. The ideal candidate will be responsible for handling user queries, owns and optimizes our Salesforce platform – a heavily automated and customized environment spanning Sales and Service cloud. In this role, manage significant custom configuration, a body of existing legacy automation, and numerous critical integrations. You will collaborate closely with Technical and Business Teams ensuring the optimal performance and integrity of our Salesforce environment.**How We Work**As a Salesforce CRM Administrator, you will work in an onsite environment, reporting to our Chennai office location 5 days a week.Corpay will set you up for success by providing:* Assigned workspace in Chennai office location* Company-issued equipment* Formal, hands-on training**Role Responsibilities**The responsibilities of the role will include:* Administering and maintaining the Salesforce CRM platform, ensuring smooth day-to-day operations.* Designing, building, and optimizing Salesforce Flows and automation processes to improve operational efficiency and reduce manual effort.* Managing user accounts, create and update - profiles, validation rules, flows, process builders, reports and dashboards in Salesforce.* Troubleshooting and resolving Salesforce platform issues, working closely with stakeholders.* Performing data quality checks and data cleansing tasks to ensure accurate records.* Conducting appropriate analysis of existing Salesforce data to help identify patterns and aid in data quality improvements.* Monitoring Salesforce releases and apply new features to keep the system updated.* Providing recommendations for process improvements based on analysis of Salesforce data.* Supporting end users with troubleshooting, training, and documentation to drive adoption across departments.**Qualifications**The Salesforce Administrator is responsible for the administration of our CRM Salesforce Org. Salesforce is our primary system of records for sales and service process. As the Salesforce Administrator, you will configure, integrate, administer, train, and support end users on the Salesforce platform, with a primary focus on enhancing and maintaining the core Sales Cloud & Service Cloud functionality to support the company's sales processes and product workflows.* Minimum of 3 – 5 years of experience as Salesforce Developer.* Strong experience with Salesforce Sales and Service Cloud and its underlying data model, standard objects, and functional capabilities.* Experience in Salesforce platform customization and configuration, working with platform objects, fields and layouts.* Core Technical Expertise: Deep knowledge of the Salesforce data model, security architecture, and Flow Builder (including HTTP callouts and complex sub-flows).* Manage data quality through imports, exports, mass updates, data cleansing, and governance practices while ensuring compliance with organizational standards.* Stay current on Salesforce releases, features, and best practices to propose continuous system improvements.* Ability to make independent decisions and assist in developing creative solutions to support business strategies.* Strong problem-solving skills and attention to detail.* Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.**Working Hours :**The ideal candidate will be primarily providing support during North American Business hours, starting from 5:00 PM to 2:00 AM ( + / - 1HR, with partial time in office and partial remote).