Salesforce Developer II

Astreya Inc.; Coimbatore District, Chennai District, Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Astreya Inc. is seeking a Salesforce Developer II in Coimbatore, India. The candidate will provide advanced technical support for Salesforce applications, collaborating with technical teams to ensure stability and performance.

This role demands over 4 years of experience in Level 2 or Level 3 support, with strong skills in Salesforce administration, API integrations, and CI/CD processes. The environment is dynamic, focusing on continuous improvements in system performance.

Qualifications

• Strong expertise in Salesforce administration and customizations.
• Experience in managing CI/CD pipelines and containerized deployments.
• Proficiency in troubleshooting API integrations and synchronization issues.

Responsibilities

• Provide advanced technical support for Salesforce applications.
• Troubleshoot and resolve advanced technical issues.
• Collaborate with technical teams to enhance system performance.
• Conduct root cause analysis on critical incidents.

Skills

Salesforce administration

API integrations

Java

HTML

SQL

APEX

Spring Boot

CI/CD processes

Problem-solving

Communication

Education

4+ years in Level 2/Level 3 support focused on Salesforce

Tools

AWS

GCP

Automation tools

Job description

## Salesforce Developer IIApplylocations: Coimbatore, India: Chennai, India: Bangalore, Indiatime type: Full timeposted on: Posted Todayjob requisition id: R0015992**Job description (Financial Force-Certinia)****(Financial Force-Certinia)** Level 2/Level 3 Product Support AnalystThe individual in this role will be responsible for providing advanced technical support for Salesforce applications, handling complex issues that require in-depth knowledge of system architecture, configurations, and integrations. As part of the Level 3 support team, the person will collaborate closely with both technical teams and business users to ensure the stability and performance of these systems.**Service Delivery**● Troubleshooting and resolving advanced technical issues related to Salesforce applications, including complex configurations. ● Analyzing and diagnosing root causes for issues escalated from Level 1 and Level 2 support teams, implementing long-term solutions to prevent recurrence.● Handling system configurations, upgrades, and patches to ensure seamless operations.● Managing integrations between Expensify, Salesforce, and other third-party systems, resolving related technical challenges. **Responsibilities**● Act as the subject matter expert for Salesforce, providing deep technical expertise and guidance for problem resolution.● Collaborate with development, infrastructure, and database teams to address system issues, integrations, and configurations. ● Implement system enhancements, upgrades, patches, and fixes based on vendor guidelines, ensuring minimal disruption to business operations.● Maintain and improve security configurations within Salesforce, ensuring compliance with security protocols and best practices.● Conduct root cause analysis on critical incidents, developing preventive measures and optimizing system stability.● Assist in data migration tasks and troubleshoot issues related to data integrity, reports, and queries. ● Providing guidance to Level 1 and Level 2 support teams for improved issue resolution efficiency. **Qualifications**● **Experience:** 4+years of experience in Level 2 or Level 3 technical support, with a strong focus on Salesforce.● Technical Skills: ○ Proficient in Salesforce administration, including customizations, automation, and integrations.**○ Experience with Spring Boot–based microservices integrated with Salesforce, deployed across AWS and GCP environments. Skilled in managing CI/CD pipelines and containerized deployments. Knowledge of cloud infrastructure to ensure scalability, security, and operational efficiency.**○ Experience with CI/CD processes and hands-on knowledge of Java, HTML, CSS, SQL, and APEX.○ Strong expertise in API integrations and troubleshooting synchronization issues between Salesforce and other enterprise applications.○ In-depth understanding of system security, user roles, permissions, and compliance within Salesforce environments.○ Familiarity with scripting and automation tools to enhance system performance and efficiency.○ Good to have experience in developing AI based solutions. ● Soft Skills: ○ Excellent problem-solving skills with the ability to analyze and resolve complex issues.○ Strong communication skills to interact effectively with technical teams and business users.○ Ability to work independently and as part of a team in a fast-paced environment.○ Strong documentation skills to ensure knowledge sharing and process standardization. This role offers an opportunity to work in a dynamic environment, providing critical technical support for business applications and driving continuous improvements in system performance and efficiency.