CRM Salesforce Administrator - Chennai

Accrualify India; Chennai; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Onsite in Chennai

Company-issued equipment

Formal hands-on training

Job summary

Corpay Inc. is seeking a Salesforce CRM Administrator to join our team supporting our Corpay Cross Border division. The ideal candidate will manage, enhance and support our CRM application, with a focus on Sales and Service Cloud, automation, and integrations.

The role requires hands-on, onsite work at the Chennai office five days a week, with responsibilities including user support, data quality, and ongoing system improvements. Training and equipment are provided.

Qualifications

• 3–5 years of Salesforce administration/development experience.
• Strong knowledge of Sales Cloud and Service Cloud.
• Experience with customizing Salesforce platform and managing data quality.
• Ability to design and optimize flows and automation.

Responsibilities

• Administering and maintaining the Salesforce CRM platform, ensuring smooth day-to-day operations.
• Designing, building, and optimizing Salesforce Flows and automation processes to improve operational efficiency and reduce manual effort.
• Managing user accounts, create and update - profiles, validation rules, flows, process builders, reports and dashboards in Salesforce.
• Troubleshooting and resolving Salesforce platform issues, working closely with stakeholders.
• Performing data quality checks and data cleansing tasks to ensure accurate records.
• Conducting appropriate analysis of existing Salesforce data to help identify patterns and aid in data quality improvements.
• Monitoring Salesforce releases and apply new features to keep the system updated.
• Providing recommendations for process improvements based on analysis of Salesforce data.
• Supporting end users with troubleshooting, training, and documentation to drive adoption across departments.

Skills

Salesforce Admin

Sales Cloud

Service Cloud

Flow Builder

Data model

Tools

Reports & Dashboards

Data Integrations

Job description

Job Summary

Corpay Inc. is seeking a Salesforce CRM Administrator to join our team supporting our Corpay Cross Border division. In this role, the Salesforce CRM Administrator will have strong expertise and skill to manage, enhance and support our CRM Application. The ideal candidate will be responsible for handling user queries, owns and optimizes our Salesforce platform - a heavily automated and customized environment spanning Sales and Service cloud. In this role, manage significant custom configuration, a body of existing legacy automation, and numerous critical integrations. You will collaborate closely with Technical and Business Teams ensuring the optimal performance and integrity of our Salesforce environment.

How We Work

As a Salesforce CRM Administrator, you will work in an onsite environment, reporting to our Chennai office location 5 days a week.

• Assigned workspace in Chennai office location
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Administering and maintaining the Salesforce CRM platform, ensuring smooth day-to-day operations.
• Designing, building, and optimizing Salesforce Flows and automation processes to improve operational efficiency and reduce manual effort.
• Managing user accounts, create and update - profiles, validation rules, flows, process builders, reports and dashboards in Salesforce.
• Troubleshooting and resolving Salesforce platform issues, working closely with stakeholders.
• Performing data quality checks and data cleansing tasks to ensure accurate records.
• Conducting appropriate analysis of existing Salesforce data to help identify patterns and aid in data quality improvements.
• Monitoring Salesforce releases and apply new features to keep the system updated.
• Providing recommendations for process improvements based on analysis of Salesforce data.
• Supporting end users with troubleshooting, training, and documentation to drive adoption across departments.

Qualifications

The Salesforce Administrator is responsible for the administration of our CRM Salesforce Org. Salesforce is our primary system of records for sales and service process. As the Salesforce Administrator, you will configure, integrate, administer, train, and support end users on the Salesforce platform, with a primary focus on enhancing and maintaining the core Sales Cloud Service Cloud functionality to support the company's sales processes and product workflows.

• Minimum of 3 - 5 years of experience as Salesforce Developer.
• Strong experience with Salesforce Sales and Service Cloud and its underlying data model, standard objects, and functional capabilities.
• Experience in Salesforce platform customization and configuration, working with platform objects, fields and layouts.
• Core Technical Expertise: Deep knowledge of the Salesforce data model, security architecture, and Flow Builder (including HTTP callouts and complex sub-flows).
• Manage data quality through imports, exports, mass updates, data cleansing, and governance practices while ensuring compliance with organizational standards.
• Stay current on Salesforce releases, features, and best practices to propose continuous system improvements.
• Ability to make independent decisions and assist in developing creative solutions to support business strategies.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Working Hours

The ideal candidate will be primarily providing support during North American Business hours, starting from 5:00 PM to 2:00 AM (+ / - 1HR, with partial time in office and partial remote).