Salesforce Administrator

Acumera; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Acumera is seeking a Salesforce Administrator in Bengaluru, India to support internal and external users on the Salesforce platform and related systems. This role requires handling tickets, real-time support, and ongoing usability improvements, with a US business hours shift and a strong focus on user adoption.

The ideal candidate has 2+ years of Salesforce experience and a Salesforce Platform Administrator certification, plus a Bachelor’s degree or equivalent.

Qualifications

• 2+ years of Salesforce experience with certification.
• Bachelor's degree or equivalent work experience.
• Understanding Salesforce data model and best practices.

Responsibilities

• Manage ticket requests from global internal users.
• Provide real-time support for Salesforce and integrated systems.
• Assist with break/fix requests.
• Participate in system testing to ensure enhancements work.
• Handle ad hoc report and dashboard requests.
• Improve user adoption through documentation, training, and usability improvements.
• Collaborate with internal teams to develop Salesforce solutions.
• Use DataLoader, Workbench, and Excel for data manipulation and record insertion.
• Maintain and customize objects, layouts, fields, flows, profiles, and security settings.
• Leverage declarative tools to optimize configurations per best practices.

Skills

Salesforce experience

Salesforce Admin cert

Education

Bachelor's degree

Tools

DataLoader

Workbench

Excel

Job description

Salesforce Administrator

Bengaluru, India

Job Overview

Our Business Systems Team is looking to hire a general Salesforce Administrator in Bengaluru, India. The Administrator will support internal and external users on the Salesforce platform and other integrated systems. We believe best-ever experiences start from the inside out - so this means we re looking for an approachable, friendly team player.

Work Schedule: US Shift. Candidates must be willing to work during US business hours.

Responsibilities

• Manage incoming ticket requests from global internal users
• Provide real-time support for issues relating to Salesforce and other integrated systems
• Assist with break/fix requests
• Assist in system testing to ensure enhancements work properly
• Handle ad hoc report dashboard requests
• Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing usability improvement initiatives
• Collaborate with internal teams to understand their needs and develop Salesforce solutions for them
• Use tools such as DataLoader, Workbench, Excel for data scrubbing, manipulation, and inserting new records
• Maintain and customize objects, record types, page layouts, fields, flows, approval processes, profiles, roles, security settings, sharing, validation rules, and alerts
• Leverage declarative tools to enhance system configurations while adhering to best practices

Requirements

• 2+ years of Salesforce experience + Salesforce Certified Platform Administrator certification, required
• Bachelors degree or equivalent work experience
• Understands the Salesforce database structure best practices
• Takes initiative and delivers results with minimal supervision
• Strong business acumen, technical aptitude, analytical skills, attention to detail
• An excellent communicator, both oral and written English, who is efficient and effective with customers and colleagues around the world via web conferences, email, and in-person across roles and varying skill sets

Preferred Qualifications

• Salesforce Ecosystem Tools: CPQ, Lightning, Service Cloud, Experience Cloud, Pardot, DealHub
• Workflow Automation Platforms: Zapier, Formstack, Jotform, Celigo
• Document e-Signature Tools: Dropbox Sign, PandaDoc, Box, Docusign, Adobe Sign
• Technical Salesforce Utilities: Salesforce Workbench, DataLoader, APEX, or similar development/debugging tools
• Positive attitude and growth mindset

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.