JB001879 Salesforce Developer (Service and Sales Cloud) Mumbai ·

Techila Global; Mumbai; On-site; INR 285,000 - 385,000; Full time

Job summary

Techila Global in Mumbai (Airoli) is seeking a Salesforce Developer (Service and Sales Cloud) to support day-to-day operations, fix issues, and drive small enhancements. You will handle support cases, collaborate with business users, and ensure timely updates within SLAs.

The ideal candidate has 2–3 years of Salesforce experience with Service Cloud and Sales Cloud, proficiency in Apex, SOQL, LWC, and Flows, and familiarity with deployment processes and dev-ops.

Qualifications

• 2+ years of Salesforce development experience.
• Hands-on expertise in Salesforce Service Cloud (case management, Omni-Channel, Knowledge, Entitlements, Service Console).
• Good exposure to Salesforce Sales Cloud (Leads, Opportunities, Accounts, Contacts).
• Proficiency in Apex, SOQL, Lightning Web Components (LWC), and Flows.
• Experience with Salesforce configuration (Profiles, Roles, Sharing rules).
• Strong debugging, problem-solving, and support experience.

Responsibilities

• Handle Salesforce support cases (Sales Cloud + Service Cloud) and ensure timely resolution.
• Work on day-to-day support tickets, bug fixes, and minor enhancements in Salesforce Service Cloud.
• Provide timely updates on assigned cases and ensure adherence to SLAs.
• Collaborate with the Support Lead and business users to gather clarifications and resolve roadblocks.
• Participate in UAT, defect fixing, and deployment activities.
• Customize Salesforce using Apex, Visualforce, LWC, and Flows as required for support fixes.
• Ensure compliance with dev-ops, deployment, and release processes.
• Maintain technical documentation for all support-related activities.
• Work with the Release Manager for code migration, versioning, and stable deployments.

Skills

Salesforce Service Cloud

Sales Cloud

Apex

LWC (Lightning Web Components)

SOQL

Visualforce

Tools

Copado

Gearset

Job description

Experience2-3 yrs## Required SkillsSalesforce## Job DescriptionSalesforce Developer (Service and Sales Cloud)- Positions- 1- Location- Airoli, Mumbai- Budget:o Experience: 2 years | Budget: INR 30,000 per monthRole OverviewWe are seeking a Salesforce Support Developer with strong expertise in Salesforce Service Cloud and Sales Cloud to support day-to-day operations, enhancements, and issue resolution. The role involves collaborating with business stakeholders, support leads, and technical teams to ensure smooth functioning of critical business processes.Key Responsibilities- Handle assigned Salesforce support cases (Sales Cloud + Service Cloud) and ensure timely resolution.- Work on day-to-day support tickets, bug fixes, and minor enhancements in Salesforce Service Cloud.- Provide timely updates on assigned cases and ensure adherence to SLAs.- Collaborate with the Support Lead and business users to gather clarifications and resolve roadblocks.- Participate in UAT, defect fixing, and deployment activities.- Customize Salesforce using Apex, Visualforce, LWC, and Flows as required for support fixes.- Ensure compliance with dev-ops, deployment, and release processes.- Maintain technical documentation for all support-related activities.- Work with the Release Manager for code migration, versioning, and stable deployments.Must-Have Skills- 2+ years of Salesforce development experience.- Hands-on expertise in Salesforce Service Cloud (case management, Omni-Channel, Knowledge, Entitlements, Service Console).- Good exposure to Salesforce Sales Cloud (Leads, Opportunities, Accounts, Contacts).- Proficiency in Apex, SOQL, Lightning Web Components (LWC), and Flows.- Experience with Salesforce configuration (Profiles, Roles, Sharing rules).- Strong debugging, problem-solving, and support experience.Good-to-Have Skills- Familiarity with Salesforce DevOps tools (Copado, Gearset, or similar).- Experience in Agile/Scrum methodology.- Knowledge of integration (REST/SOAP APIs, middleware).Experience2-3 yrsLocationMumbai[ Hiring process ]## What to expectFour stages, typically completed within **2-3 weeks**. We respect your time - every stage has a clear purpose and timely feedback.- STEP 04Within 5 days### OfferFormal offer with full compensation breakdown, start date, and onboarding plan.