CRM Operations Specialist

Integration Infotech; Pune District; On-site; INR 450,000 - 700,000; Full time

Job summary

Integration InfoTech India P Ltd. in Pune is seeking a CRM Operations Specialist with 3-5 years hands-on experience in Zoho CRM or Salesforce CRM management.

The role focuses on daily administration, data integrity, and campaign execution within the CRM platform, with the candidate based in Pune and able to commute to the Viman Nagar office. Responsibilities include importing and mapping contacts from third-party subscriptions, maintaining database hygiene, routing leads to Inside Sales,

Qualifications

• 3–5 years hands-on experience with CRM such as Zoho CRM or Salesforce
• Manage daily administration, data integrity, and campaign execution within CRM platform
• Import, clean, and map prospective contacts into the CRM from various 3rd-party database subscriptions
• Maintain database hygiene by deduplicating records and updating contact fields
• Allocate and route newly added leads to Inside Sales Representatives based on internal distribution rules

Responsibilities

• Set up, launch, and manage periodic Sales and Marketing Campaigns within the CRM targeting prospective clients
• Execute email broadcasts, sequence workflows, or specific outreach lists on behalf of individual Sales Reps
• Generate and distribute actionable CRM reports to track campaign effectiveness
• Build daily/weekly Activity Reports broken down by specific campaigns and individual Sales Reps
• Monitor and report on the Sales Pipeline, tracking conversion metrics from initial prospect to qualified lead

Skills

CRM management

Zoho CRM

Salesforce CRM

Campaign execution

Data hygiene

Reporting

Tools

Zoho CRM

Salesforce CRM

Job description

Short Description about the Role CRM Operations Specialist

We are looking for a CRM Operations Specialist with 3 - 5 years of hands on experience in either Zoho CRM or Salesforce CRM management.

Location: Viman Nagar, Pune (Work from Office 5 days a week) Work Hours: 2:00 PM – 11:00 PM IST

We are looking for candidates who are currently based in Pune and can commute to the office independently.

A brief introduction about our company:

Integration InfoTech India P Ltd. We are the fully own subsidiary & global delivery arm of Integration International, Inc. (I3). Our clientele includes Fortune 500 / 1000 and mid-market companies across America. We are an ISO 9001:2008 certified company and eligible to execute federal projects. We excel in offering end-to-end IT solutions & services to our clients in Manufacturing, Engineering, Financial, Pharmaceuticals, Healthcare, Telecom and Services verticals. Our Services portfolio broadly comprises of Application Services, Infrastructure Services, and Professional Services delivered using our Flexi Global Delivery Model.

Please do visit us at www.i3intl.com

Currently we have openings for CRM Operations Specialist (Work From office)

Job Description

• Minimum 3-5 years hand-on experience with CRM such as Zoho CRM or Salesforce
• Manage the daily administration, data integrity, and campaign execution within CRM platform
• Import, clean, and map prospective contacts into the CRM from various 3rd-party database subscriptions.
• Maintain database hygiene by deduplicating records and updating contact fields
• Allocate and route newly added leads to Inside Sales Representatives based on internal distribution rules.
• Set up, launch, and manage periodic Sales and Marketing Campaigns within the CRM targeting prospective clients.
• Execute email broadcasts, sequence workflows, or specific outreach lists on behalf of individual Sales Reps.
• Generate and distribute actionable CRM reports to track campaign effectiveness.
• Build daily/weekly Activity Reports broken down by specific campaigns and individual Sales Reps.
• Monitor and report on the Sales Pipeline, tracking conversion metrics from initial prospect to qualified lead.

Office Location

201-A, Second Floor, Beta 1, Giga Space IT Park, Off. Nagar Road, Viman Nagar, Pune – 411014, Maharashtra.

Work Hours: EST

Work Model: 5 days Onsite

Work Timings: 2pm – 11pm ist