Software and IT Intern - Zoho

Shunya Tattva Management Consultant; Navi Mumbai; Hybrid; INR 134,000 - 201,000; Part time

Job summary

Shunya Tattva Management Consultant in Navi Mumbai is offering a Software and IT Intern role focused on Zoho. The internship starts with on-site training in Sanpada and shifts to a hybrid model with office and remote days.

You will gain hands-on exposure to CRM implementation, workflow automation, and business process digitization using Zoho tools, working on live projects to improve operational efficiency.

Qualifications

• Candidates pursuing technical degrees with a keen interest in CRM and automation.
• Strong motivation to learn Zoho tools and business processes.
• Willing to work in a hybrid on-site/off-site internship.

Responsibilities

• Support Zoho CRM and Zoho Recruit implementations and optimizations.
• Configure workflows, automation rules, triggers, and process flows.
• Design and develop HTML email templates for communications.
• Maintain accuracy of CRM data and documentation.
• Translate business requirements into system workflows.
• Provide basic technical support for internal users.

Skills

CRM systems

Automation

HTML templates

Education

BCA

B.Tech

MCA

Tools

Zoho CRM

Zoho Recruit

HTML/CSS

Job description

Software and IT Intern - Zoho

• Industry Employment - Recruiting - Staffing
• Work Experience Fresher
• State/Province Maharashtra
• Country India

Job Description

Location & Work Structure

Initial Phase (10–15 days): Mandatory on-site training at Sanpada

Post Training: Hybrid model

3 days/week – Work from Office (Sanpada)

3 days/week – Remote

Preference: Candidates residing in or around Sanpada / Navi Mumbai

Role Objective (Why this role exists)

This internship is designed to provide hands‑on exposure to CRM implementation, workflow automation, and business process digitization using Zoho tools.

Interns will work on live projects, contributing directly to improving operational efficiency and system-driven processes.

Key Responsibilities

Support implementation and optimization of Zoho CRM and Zoho Recruit

Configure workflows, automation rules, triggers, and process flows

Design and develop HTML email templates for professional communication

Maintain and ensure accuracy of CRM data

Assist in translating business requirements into system workflows

Provide basic technical support for internal users

Prepare clear, structured, and detailed documentation for all work done

Expected Outcomes (What you will achieve in 3 months)

By the end of the internship, you should be able to:

Configure basic to intermediate CRM workflows independently

Deliver 3–5 functional automation processes

Create professional HTML email templates

Develop clear and structured documentation for implemented processes

Understand real-world usage of CRM in sales and recruitment workflows

Key Performance Indicators (KPIs)

Your performance will be evaluated on:

Number of automation workflows successfully implemented

Quality and completeness of documentation

Accuracy and consistency in CRM data management

Quality of HTML templates delivered

Task completion timelines and responsiveness

Understanding and execution of business requirements

Requirements

Eligibility Criteria

Students currently pursuing:

BCA

B.Tech

MCA

Must be available for a minimum 3-month commitment

Strong interest in technology, CRM systems, and automation

Infrastructure Requirements (Mandatory)

Must have a personal laptop

Must have a dedicated WiFi/internet connection at home

Should be equipped to work remotely in a disciplined environment

Work Timings

Flexible schedule aligned with college timings

Expected to maintain consistency and availability as per team coordination