CRM Manager

ACURA SOLUTIONS LTD; Navi Mumbai; On-site; INR 900,000 - 1,800,000; Full time

Job summary

ACURA SOLUTIONS LTD in Navi Mumbai is seeking a skilled CRM Manager to oversee CRM operations, with a focus on Zoho and Salesforce. You will develop and implement CRM strategies, analyze customer data to drive business decisions, and manage data governance while optimizing workflows and automation to boost engagement and satisfaction.

The role requires strong analytical abilities, excellent communication, and the capacity to coordinate with multiple stakeholders to align CRM initiatives with

Qualifications

• CRM experience and data governance

Responsibilities

• Oversee CRM operations and data governance.
• Develop and implement CRM strategies for Zoho and Salesforce.
• Analyze customer data to drive business decisions.
• Collaborate with cross-functional teams to improve customer engagement.
• Identify and optimize workflows and automation to enhance efficiency.

Job description

We are seeking a skilled CRM Manager to oversee our customer relationship management operations. The ideal candidate will have a strong background in CRM systems, particularly with platforms such as Zoho and Salesforce. This role involves managing CRM operations, ensuring data governance, and optimizing workflows and automation processes to enhance customer engagement and satisfaction. Key responsibilities include developing and implementing CRM strategies, analyzing customer data to drive business decisions, and collaborating with cross-functional teams to improve customer experiences. The successful candidate will possess excellent analytical skills, a deep understanding of CRM tools, and the ability to manage multiple projects simultaneously. Strong communication and interpersonal skills are essential for this role, as you will be working closely with various stakeholders to align CRM initiatives with business objectives.