CRM Manager

ACURA SOLUTIONS LTD; Mumbai; In loco; INR 1.500.000 - 2.800.000; Tempo pieno

Descrizione del lavoro

ACURA SOLUTIONS LTD is seeking a skilled CRM Manager to oversee customer relationship management operations in our Mumbai office. You will lead CRM initiatives, optimize workflows, and ensure data governance across platforms such as Zoho and Salesforce to boost engagement.

The role requires strong analytical abilities, cross-functional collaboration, and excellent stakeholder communication to align CRM projects with business goals and drive measurable improvements in customer satisfaction.

Descrizione del lavoro

We are seeking a skilled CRM Manager to oversee our customer relationship management operations. The ideal candidate will have a strong background in CRM systems, particularly with platforms such as Zoho and Salesforce. This role involves managing CRM operations, ensuring data governance, and optimizing workflows and automation processes to enhance customer engagement and satisfaction. Key responsibilities include developing and implementing CRM strategies, analyzing customer data to drive business decisions, and collaborating with cross-functional teams to improve customer experiences. The successful candidate will possess excellent analytical skills, a deep understanding of CRM tools, and the ability to manage multiple projects simultaneously. Strong communication and interpersonal skills are essential for this role, as you will be working closely with various stakeholders to align CRM initiatives with business objectives.