Crm Manager

Raghava Projects; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Raghava Projects in Hyderabad is seeking a CRM Manager with 5–12+ years in construction or real estate. You will oversee customer relationships from booking to possession and post-handover, handle queries, and coordinate with Sales, Accounts, Legal, Projects, Engineering, and MEP teams.

The role requires strong leadership, Excel and CRM proficiency, and a focus on timely issue resolution and customer satisfaction.

Qualifications

• Graduate in Management or Marketing.
• MBA preferred.
• Experience with CRM systems in real estate/construction is desirable.

Responsibilities

• Manage customer relationships from booking to possession and post-handover.
• Handle customer queries, complaints, and escalations.
• Coordinate with Sales, Accounts, Legal, Projects, Engineering, and MEP teams.
• Monitor customer payments, documentation, agreements, and possession activities.
• Ensure timely resolution of customer issues and maintain customer satisfaction.
• Manage CRM records, MIS reports, and customer feedback.
• Lead and monitor the CRM team and ensure KPI achievement.
• Coordinate customer site visits, handover, and post-possession support.

Skills

Communication

Customer handling

Coordination

Problem-solving

Excel

CRM software

Reporting

Team leadership

Education

Graduate in Management/Marketing

MBA preferred

Tools

MS Excel

CRM software

Reporting tools

Job description

Job Description CRM Manager

Experience: 5-12+ Years

Industry: Construction / Real Estate

Key Responsibilities:

• Manage customer relationships from booking to possession and post-handover.
• Handle customer queries, complaints, and escalations.
• Coordinate with Sales, Accounts, Legal, Projects, Engineering, and MEP teams.
• Monitor customer payments, documentation, agreements, and possession activities.
• Ensure timely resolution of customer issues and maintain customer satisfaction.
• Manage CRM records, MIS reports, and customer feedback.
• Lead and monitor the CRM team and ensure KPI achievement.
• Coordinate customer site visits, handover, and post-possession support.

Key Skills:

• Excellent communication and customer-handling skills.
• Strong coordination and problem-solving ability.
• Knowledge of real estate/construction processes.
• Good MS Excel, CRM software, and reporting skills.
• Team management and leadership skills.

Qualification: Graduate in Management, Marketing. MBA preferred.