Crm Manager

HR Always; Mumbai Suburban; On-site; INR 600,000 - 900,000; Full time

Job summary

HR Always in Mumbai seeks an experienced CRM Manager in real estate to lead the CRM team, manage sales documentation, bank coordination, payment follow-ups, and address customer queries to ensure smooth transactions.

You will guide buyers from booking to handover, coordinate with ERP systems, drive customer satisfaction, and implement referral programs while monitoring grievances and ensuring compliance across registrations.

Qualifications

• Experience as a CRM Manager in real estate with team leadership and MIS reporting.
• Proven ability to resolve customer issues, manage grievances, and oversee payments.
• Familiarity with ERP systems, referrals, and agreement registrations.

Responsibilities

• Handle sales documentation, coordinate with banks, and follow up on payments.
• Address customer queries and guide buyers from booking to key handover.
• Ensure smooth transactions and high resident satisfaction.

Skills

CRM Management

Team Leadership

MIS Reporting

Customer Service

Tools

ERP Software

Job description

Experienced CRM Manager in real estate, handling sales documentation, bank coordination, payment followups, and customer queries. Guides buyers from booking to key handover, ensuring smooth transactions and resident satisfaction.

Required Candidate profile

Experienced CRM Manager in real estate, leading CRM team, MIS reporting, customer issue resolution, grievance handling, ERP use, referral programs, payment followups & agreement registrations.