CRM Executive – Real Estate (Post Sales & Acquisition)

AkshayGroup; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

AkshayGroup is seeking a proactive CRM Executive in Mumbai to enhance customer relationships and streamline post-sales coordination. The ideal candidate will manage multiple stakeholders, document processes, and ensure compliance with relevant regulations.

This role requires strong communication skills, proficiency in CRM systems, and a bachelor’s degree. Experience in real estate operations would be an advantage.

Qualifications

• 1–4 years of experience in CRM, customer service, post-sales, or real estate operations.
• Basic understanding of real estate documentation and post-sales processes.

Responsibilities

• Manage customer/member relationships and address queries.
• Coordinate with brokers, landowners, and project teams.
• Maintain CRM records and customer databases.
• Assist in property acquisition and redevelopment coordination.
• Track project milestones and ensure timely processing.

Skills

Strong communication skills

Coordination skills

Stakeholder management

Proficiency in MS Excel

CRM system knowledge

Reporting tools proficiency

Education

Bachelor’s degree in any discipline

Tools

MS Excel

CRM systems

Job description

Akshay Group has been a trusted name in the real estate sector since 2000, known for delivering economical residential solutions with a customer-first approach. Over the years, the group has expanded into luxury housing, demonstrating strategic planning and innovative execution. Akshay Group’s success lies in its ability to adapt to market dynamics while maintaining a focus on meeting the demand-supply balance. With a reputation for reliability and trustworthiness, Akshay Group continues to scale new heights in the real estate industry.

Job Summary

We are looking for a proactive, customer-focused, and detail-oriented CRM Executive to manage post-sales coordination, customer/member relationships, and acquisition support within the real estate sector. The ideal candidate should have strong coordination skills and the ability to manage multiple stakeholders while ensuring smooth customer experiences and project execution.

Key Responsibilities

• Manage customer/member relationships and address queries related to agreements, payments, possession, documentation, and post-sales activities.
• Coordinate with brokers, landowners, legal, finance, sales, and project teams to ensure smooth workflow and communication.
• Maintain CRM records, MIS reports, customer databases, and regular documentation status updates.
• Assist in property acquisition processes, due diligence activities, and redevelopment coordination.
• Ensure timely processing of rent disbursal, allotment letters, NOCs, possession documentation, and member entitlements.
• Track project milestones and coordinate follow-ups to ensure timely completion of activities.
• Ensure adherence to RERA, MOFA, society regulations, and company compliance processes.
• Coordinate with customers and internal teams for collections, documentation, and issue resolution.
• Maintain proper records of customer interactions and project-related documentation.

Required Skills

• Strong communication, coordination, and stakeholder management skills.
• Good follow-up and relationship management abilities.
• Proficiency in MS Excel, CRM systems, and reporting tools.
• Basic understanding of real estate documentation, post-sales processes, and redevelopment activities.
• Ability to multitask, prioritize work, and manage deadlines effectively.

Qualifications

• Bachelor’s degree in any discipline.
• 1–4 years of experience in CRM, customer service, post-sales, or real estate operations.

Preferred Skills

• Experience in post-sales coordination within the real estate industry.
• Knowledge of redevelopment projects and acquisition processes.
• Strong documentation and record-keeping abilities.
• Problem-solving mindset with customer-centric approach.