Executive/Senior Executive – CRM

Vaishnavi Group; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Vaishnavi Group is looking for a customer service coordinator in Bengaluru, India. The role includes coordinating with various teams to ensure smooth customer processing, managing customer queries, and assisting with documentation and payment schedules. Ideal candidates will have 3-4 years of experience in customer service, particularly in the real estate industry, and excellent communication and negotiation skills. Familiarity with CRM software and MS Office is preferred.

Qualifications

• 3–4 years of experience in CRM, customer service, or client coordination in the real estate industry preferred.
• Understanding of real estate documentation and registration processes will be an added advantage.

Responsibilities

• Coordinate with sales, accounts, legal, and project teams for smooth customer processing.
• Follow up with customers for due payments and collections.
• Assist customers with documentation, agreements, and registration formalities.

Skills

Excellent verbal and written communication skills

Strong follow-up and negotiation abilities

Ability to manage customer escalations

Good knowledge of MS Office (Excel, Word, Outlook)

Experience using CRM software

Education

Bachelor’s degree in any discipline

Graduate/Post Graduate

Tools

CRM software

ERP systems

Job description

• Coordinate with sales, accounts, legal, and project teams for smooth customer processing and execution.
• Follow up with customers for due payments, collections, and payment schedules.
• Assist customers with documentation, agreements, home loan coordination, registrations, and possession formalities.
• Ensure timely communication regarding project updates, payment reminders, and registration schedules.
• Manage customer queries, complaints, and escalations professionally and provide timely resolutions.
• Coordinate handover and possession activities with customers and internal departments.
• Maintain customer records, MIS reports, payment trackers, and CRM database updates.
• Build and maintain positive relationships with customers to ensure high customer satisfaction.
• Support management in improving customer experience and retention processes.

Educational Qualification

3 - 4 Years

Knowledge & Experience

Graduate/Post Graduate

Skills & Abilities

• Bachelor’s degree in any discipline.
• 3–4 years of experience in CRM, customer service, or client coordination in the real estate industry preferred.
• Excellent verbal and written communication skills.
• Strong follow-up and negotiation abilities.
• Ability to manage customer escalations and sensitive situations professionally.
• Good knowledge of MS Office (Excel, Word, Outlook).
• Experience using CRM software, ERP systems, or real estate management software is preferred.
• Understanding of real estate documentation and registration processes will be an added advantage.