Customer Relations Executive (CRM)

Rcpc; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Rcpc is seeking a female candidate for a back-office sales administration role in Bengaluru. The position involves managing CRM-based bookings, documentation, and post-sale support, with a focus on accuracy and client satisfaction.

The role requires excellent communication in English and Hindi, strong organizational skills, and proficiency in MS Office and Excel. Prior real estate experience is preferred, along with ability to multitask in a dynamic environment.

Qualifications

• Candidate must be presentable with good communication skills.
• Female candidate only apply.
• Real estate industry experience in residential/commercial projects preferred.
• Good knowledge of CRM procedures in real estate.
• Strong business communication in English & Hindi.
• Solid written and verbal communication skills.
• Resourceful and proactive when issues arise.
• Excellent organizational skills.
• Multitasking and time-management with task prioritization.
• Customer service attitude.
• Working knowledge of MS Office and Advanced Excel.
• Background in luxury environments with high-profile clients and excellent interpersonal skills.

Responsibilities

• Execute back-office sales administration operations (Builder Buyer Agreement, payment receipts, etc.).
• Handle bookings and CRM login.
• Ensure timelines, completeness, accuracy of client booking documentation.
• Obtain required signatures on booking forms and KYC.
• Make welcome calls/emails within 24 hours of bookings and provide booking information; collect feedback.
• Issue payment receipts, demand letters and reminders.
• Prepare and issue possession letters and Buyer agreements to clients.
• Follow up on Buyer agreements and related tasks.
• Prepare Company MIS/DSR reports.
• Maintain files and documents records.
• Handle post-sales queries via email and calls.
• Coordinate with the sales team.
• Format and issue documents to clients (credit notes, transfer documents, receipts).
• Complete fit-out/final possession with customer satisfaction.
• Upsell and cross-sell to existing customers.

Skills

Communication skills

Multitasking

Time management

Customer service

English & Hindi proficiency

Tools

CRM

MS Office

Advanced Excel

Job description

Responsibilities:

• Ensuring execution of all Back office Sales Administration operations like Builder Buyer Agreement, Payment Receipts etc.
• Handling the bookings, login in CRM.
• Ensure timelines, completion, comprehensiveness and accuracy of all documentation pertaining to clients booking form during sale.
• Ensure all required signatures of client, & Sales person on Booking form along with KYC is done.
• Do welcome calls and welcome mails within 24 hour of bookings and provide all the bookings-related information and get feedback for the same.
• Issuing Payment Receipts, demand letters and reminders accordingly.
• Preparing and Issuing Possession Letters, Buyer s Agreements to the clients.
• Follow- ups for Buyer s Agreements etc.
• Preparation of Company MIS DSR.
• Maintaining Files and Documents Records.
• Handling post sales query through emails and calls.
• Co- ordination with the sales team.
• Formatting Issuing document to clients (Credit Note, transfer document, Demand letter Receipts etc).
• Completing fit out/final Possession process with Customer Satisfaction.
• Upselling and Cross Selling to existing customer base.

Desired Skills and Experience:-

• Candidate must be presentable and good communication skills.
• Female Candidate ONLY apply.
• Preferred only Real Estate Industry with the experience of residential/ commercial project.
• Good knowledge of CRM procedures of real estate.
• Very Good business communication skills in English & Hindi.
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude.
• Working knowledge of MS Office , advance Excel.
• Background in Luxury Environements, Able to manage high profile clienele and must possess excellent communicaiton and interpersonal skills.