CRM Executive - Alembic Real Estate

Alembic Real Estate; Vadodara; On-site; INR 300,000 - 420,000; Full time

Job summary

Alembic Real Estate in Vadodara is seeking a Customer Relations professional to welcome new buyers and walk them through ownership and registration, ensuring a warm, responsive experience.

You will coordinate with sales, marketing, construction, and service teams, update CRM records, track payments, and keep customers informed about construction milestones and timelines.

The role requires strong communication, attention to detail, and a proactive attitude in a dynamic real estate environment.

Qualifications

• Strong analytical and problem‑solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• High level of enthusiasm and a proactive attitude.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt in a dynamic work environment.

Responsibilities

• Conduct welcome calls to new customers, introducing them to the company and the property they have purchased.
• Provide a warm and friendly experience, addressing any initial queries or concerns. The CRE is a single point of contact for customers from purchase to possession and registration.
• Follow‑up with existing customer with respect to agreements, Bank loan process, documentation, payment schedule.
• Ensure timely and effective communication with customers, addressing their queries and concerns promptly.
• Coordinate with various internal teams, such as sales, marketing, construction, and customer service, to provide seamless customer experiences.
• Update customer records and interactions in the CRM system, maintaining accurate and up‑to‑date information.
• Provide regular updates to customers regarding the progress of their property, including construction milestones, approvals, and timelines.
• Document all relevant communications, agreements, and changes to customer requirements.
• Monitor and track customer payments, ensuring adherence to payment schedules.

Skills

Analytical thinking

Communication

Teamwork

Independence

Proactiveness

Attention to detail

Organizational skills

Willingness to learn

Tools

Excel

Word

PowerPoint

Job description

Role & responsibilities

• Conduct welcome calls to new customers, introducing them to the company and the property they have purchased.
• Provide a warm and friendly experience, addressing any initial queries or concerns The CRE is a single point of contact for customers from purchase to possession and registration
• Follow‑up with existing customer w.r.t. to agreements, Bank loan process, documentation, payment schedule
• Ensure timely and effective communication with customers, addressing their queries and concerns promptly.
• Coordinate with various internal teams, such as sales, marketing, construction, and customer service, to provide seamless customer experiences.
• Update customer records and interactions in the CRM system, maintaining accurate and up‑to‑date information.
• Provide regular updates to customers regarding the progress of their property, including construction milestones, approvals, and timelines.
• Document all relevant communications, agreements, and changes to customer requirements.
• Monitor and track customer payments, ensuring adherence to payment schedules.

Preferred candidate profile

• Strong analytical and problem‑solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• High level of enthusiasm and a proactive attitude.
• Strong attention to detail and organizational skills.
• Ability to work both independently and as part of a team.
• Eagerness to learn and adapt in a dynamic work environment.