CRM Executive

Alankit; Visakhapatnam, Hyderabad, Coimbatore District; On-site; INR 201,000 - 312,000; Full time

Job summary

Alankit is seeking enthusiastic CRM Executives to manage customer relationships in the healthcare and health insurance sector. The role focuses on addressing queries, coordinating with hospitals, TPAs, insurers, and internal teams to ensure a smooth customer experience.

Responsibilities include handling queries via calls and emails, updating CRM, reporting, and maintaining positive relationships with customers and partners while meeting defined turnaround times.

Qualifications

• Handle customer queries, requests and complaints through calls, emails, and other channels.
• Coordinate with hospitals, TPAs, insurers and internal teams for timely resolution.
• Assist customers with health insurance queries, policy details, claims status and service requests.

Responsibilities

• Handle customer queries, requests, and complaints through calls, emails, and other communication channels.
• Coordinate with hospitals, TPAs, insurance companies, and internal departments for timely resolution of customer issues.
• Assist customers with health insurance-related queries, policy details, claims status, and service requests.
• Maintain accurate customer records and update CRM software regularly.
• Follow up on pending cases and ensure timely resolution within defined turnaround times (TAT).
• Provide assistance and guidance to customers regarding healthcare services and insurance processes.
• Maintain good relationships with customers and business partners.
• Prepare daily reports and maintain records of customer interactions.
• Ensure customer satisfaction through effective communication and timely support.

Skills

Customer service

CRM software

Communication

Healthcare insurance domain

Tools

CRM software

Job description

Job Summary

We are looking for enthusiastic and customer-oriented CRM Executives to manage customer relationships, address queries, coordinate with internal teams, and ensure a smooth customer experience in the healthcare and health insurance sector.

Role & responsibilities

1. Handle customer queries, requests, and complaints through calls, emails, and other communication channels.
2. Coordinate with hospitals, TPAs, insurance companies, and internal departments for timely resolution of customer issues.
3. Assist customers with health insurance-related queries, policy details, claims status, and service requests.
4. Maintain accurate customer records and update CRM software regularly.
5. Follow up on pending cases and ensure timely resolution within defined turnaround times (TAT).
6. Provide assistance and guidance to customers regarding healthcare services and insurance processes.
7. Maintain good relationships with customers and business partners.
8. Prepare daily reports and maintain records of customer interactions.
9. Ensure customer satisfaction through effective communication and timely support.