Customer Relationship Executive

ICICI Lombard Group; New Delhi; On-site; INR 300,000 - 450,000; Full time

Job summary

ICICI Lombard Group in Delhi is seeking a tele sales assistant to handle customer queries via phone, email, and chat. You will provide accurate information on health insurance products, identify cross-selling opportunities, and ensure precise processing of transactions and records.

The role requires 1-2 years in tele sales or insurance sales, strong communication, and a Graduate qualification. Excellent verbal and written abilities are essential for success in this position.

Qualifications

• 1-2 years of experience in tele sales, insurance sales, or related field.
• Strong communication skills with excellent verbal and written abilities.
• Must be a Graduate.
• Must be good in communication skills and Convincing skills.

Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve issues promptly.
• Provide accurate information on health insurance products and services to customers.
• Identify cross-selling opportunities for additional products or services based on customer needs.
• Maintain a high level of accuracy when processing transactions and updating records.

Skills

Tele sales

Insurance sales

Communication skills

Convincing skills

Education

Graduate

Job description

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve issues promptly.
  
• Provide accurate information on health insurance products and services to customers.
  
• Identify cross-selling opportunities for additional products or services based on customer needs.
  
• Maintain a high level of accuracy when processing transactions and updating records.
  

Desired Candidate Profile

• 1-2 years of experience in tele sales, insurance sales, or related field.
• Strong communication skills with excellent verbal and written abilities.
• Must be a Graduate
• Must be good in communication skills and Convincing skills