CRM Executive

Alankit; New Delhi, Pune District, Mumbai; On-site; INR 240,000 - 420,000; Full time

Job summary

Alankit is seeking enthusiastic CRM Executives to manage customer relationships in the healthcare and health insurance sector. You will handle queries, coordinate with hospitals, TPAs, and internal departments for timely issue resolution, and maintain accurate CRM records to ensure a smooth customer experience.

You will assist customers with health insurance queries, policy details, claims status, and service requests, while ensuring timely follow-up and strong stakeholder relationships.

Responsibilities

• Handle customer queries, requests, and complaints through calls, emails, and other communication channels.
• Coordinate with hospitals, TPAs, insurance companies, and internal departments for timely resolution of customer issues.
• Assist customers with health insurance-related queries, policy details, claims status, and service requests.
• Maintain accurate customer records and update CRM software regularly.
• Follow up on pending cases and ensure timely resolution within defined turnaround times (TAT).
• Provide assistance and guidance to customers regarding healthcare services and insurance processes.
• Maintain good relationships with customers and business partners.
• Prepare daily reports and maintain records of customer interactions.
• Ensure customer satisfaction through effective communication and timely support.

Job description

Job Summary

We are looking for enthusiastic and customer-oriented CRM Executives to manage customer relationships, address queries, coordinate with internal teams, and ensure a smooth customer experience in the healthcare and health insurance sector.

Role & responsibilities

1. Handle customer queries, requests, and complaints through calls, emails, and other communication channels.
2. Coordinate with hospitals, TPAs, insurance companies, and internal departments for timely resolution of customer issues.
3. Assist customers with health insurance-related queries, policy details, claims status, and service requests.
4. Maintain accurate customer records and update CRM software regularly.
5. Follow up on pending cases and ensure timely resolution within defined turnaround times (TAT).
6. Provide assistance and guidance to customers regarding healthcare services and insurance processes.
7. Maintain good relationships with customers and business partners.
8. Prepare daily reports and maintain records of customer interactions.
9. Ensure customer satisfaction through effective communication and timely support.