Customer Relationship Management (CRM)

Prakash Jewellers; Mysuru; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

As per company norms

Job summary

Prakash Jewellers in Mysuru seeks a customer relationship executive to maintain and update the customer database, share daily gold rate updates and new designs, and follow up with customers after purchases to resolve queries.

You will build strong relationships with existing customers, encourage repeat visits, coordinate with the sales team to generate leads, and manage records of calls and responses. Females only, as per company policy.

Qualifications

• Females only

Responsibilities

• Maintain and update the customer database with accurate contact details and purchase information.
• Make follow-up calls and send WhatsApp messages to existing customers.
• Share daily gold rate updates, new jewellery designs, festive offers and store updates.
• Inform customers about new collections, special events and promotional campaigns.
• Follow up with customers after purchases and provide assistance with their queries.
• Build strong relationships with existing customers and encourage repeat purchases.
• Contact customers on birthdays, anniversaries and other special occasions.
• Coordinate with the sales team to generate leads and convert enquiries into store visits.
• Maintain records of calls, customer responses, enquiries and follow-up status.
• Handle customer feedback and complaints professionally.

Job description

Role & responsibilities

• Maintain and update the customer database with accurate contact details and purchase information.
• Make follow-up calls and send WhatsApp messages to existing customers.
• Share daily gold rate updates, new jewellery designs, festive offers and store updates.
• Inform customers about new collections, special events and promotional campaigns.
• Follow up with customers after purchases and provide assistance with their queries.
• Build strong relationships with existing customers and encourage repeat purchases.
• Contact customers on birthdays, anniversaries and other special occasions.
• Coordinate with the sales team to generate leads and convert enquiries into store visits.
• Maintain records of calls, customer responses, enquiries and follow-up status.
• Handle customer feedback and complaints professionally.

Preferred candidate profile

FEMALES ONLY

Perks and benefits

AS PER COMPANY NORM