CRM Executive

Sipani Properties Pvt. Ltd; Bengaluru; Presencial; INR 350 000 - 520 000; Tempo integral

Resumo da oferta

Sipani Properties Pvt. Ltd. in Bengaluru seeks a CRM Executive to manage end-to-end customer relationship activities for residential real estate projects, from booking to possession.

The ideal candidate has 2–5 years CRM or post-sales experience in real estate, a bachelor's degree, strong communication skills, and proficiency with CRM/ERP tools and MS Excel.

Qualificações

• Bachelor's degree in Business Administration, Management, Commerce, or related field.
• 2 to 5 years of CRM/post-sales experience in real estate, preferably residential projects.
• Knowledge of CRM software and ERP systems.
• Strong communication and customer service skills.
• Proficiency in MS Office, especially Excel.
• Ability to coordinate with multiple internal departments.

Responsabilidades

• Handle customer relationship management activities for residential real estate projects.
• Manage post-sales activities and ensure a smooth customer experience from booking to possession.
• Prepare and maintain customer documentation, including Sale Agreements, Allotment Letters, Demand Letters, Receipts, Transfer Documents, Credit Notes, and Possession-related documents.
• Follow up with customers regarding payment schedules, outstanding dues, collections, and account updates.
• Coordinate with banks and financial institutions for home loan processing, approvals, and disbursements.
• Address customer queries, grievances, and service requests promptly and professionally.
• Maintain accurate customer records, transaction details, and updates in the CRM system.
• Prepare MIS reports related to sales updates, collections, receivables, customer status, and other CRM activities.
• Coordinate with Sales, Finance, Legal, Projects, and Marketing teams to ensure smooth customer onboarding and project delivery.
• Assist customers with registration, Sale Deed execution, handover, and possession formalities.
• Ensure timely follow-ups with customers and maintain effective communication throughout the customer lifecycle.
• Follow company policies, internal procedures, RERA regulations, and other applicable statutory requirements.

Conhecimentos

Communication

Interpersonal skills

Customer service

Formação académica

Bachelor's degree in Business Administration / Management / Commerce

Ferramentas

CRM software

ERP systems

MS Excel

Descrição da oferta de emprego

Job Title: CRM Executive

Industry: Real Estate
Experience: 2 to 5 Years
Employment Type: Full Time, Permanent

Kindly Note: Male candidates preferred,

Key Responsibilities

• Handle customer relationship management activities for residential real estate projects.
• Manage post-sales activities and ensure a smooth customer experience from booking to possession.
• Prepare and maintain customer documentation, including Sale Agreements, Allotment Letters, Demand Letters, Receipts, Transfer Documents, Credit Notes, and Possession-related documents.
• Follow up with customers regarding payment schedules, outstanding dues, collections, and account updates.
• Coordinate with banks and financial institutions for home loan processing, approvals, and disbursements.
• Address customer queries, grievances, and service requests promptly and professionally.
• Maintain accurate customer records, transaction details, and updates in the CRM system.
• Prepare MIS reports related to sales updates, collections, receivables, customer status, and other CRM activities.
• Coordinate with Sales, Finance, Legal, Projects, and Marketing teams to ensure smooth customer onboarding and project delivery.
• Assist customers with registration, Sale Deed execution, handover, and possession formalities.
• Ensure timely follow-ups with customers and maintain effective communication throughout the customer lifecycle.
• Follow company policies, internal procedures, RERA regulations, and other applicable statutory requirements.

Desired Skills & Qualifications

• Bachelor's degree in Business Administration, Management, Commerce, or a related field.
• 2 to 5 years of experience in CRM or post-sales operations within the real estate industry, preferably in residential projects.
• Good knowledge of customer relationship management, collections, registration processes, and possession formalities.
• Experience working with CRM software and ERP systems.
• Strong communication, interpersonal, and customer service skills.
• Good coordination, follow-up, and problem-solving abilities.
• Proficiency in MS Office, particularly Excel and reporting tools.
• Ability to manage multiple customer requests and coordinate effectively with internal departments.

Regards

HR Dept