Assistant Manager - CRM

Kalpataru Limited; Mumbai; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

Kalpataru Limited is seeking an experienced customer relations professional in Mumbai with 4–8 years in real estate or related fields. You will manage customer inquiries across calls, emails, and complaints, coordinate with sales, accounts, legal, and project teams, and drive after-sales service excellence to boost satisfaction and repeat business.

The role emphasizes data-driven CRM analysis to identify trends and implement improvements, ensuring timely communication and closure of issues.

Formación

• 4–8 years in real estate or related field.
• Strong CRM understanding and data analysis ability.
• Excellent customer handling and relationship-building skills.
• Proven track record of high client satisfaction and after-sales service.

Responsabilidades

• Handle customer calls, emails, and complaints.
• Coordinate with Sales, Accounts, Legal, and Project teams.
• Follow up on payments, agreements, documentation, and registration.
• Resolve customer queries and track issues until closure.
• Ensure customer satisfaction and timely communication.
• Analyze CRM data to identify trends and improvements in customer handling processes and implement changes accordingly.
• Develop strategies to increase repeat business opportunities by providing excellent after-sales support.

Conocimientos

CRM expertise

Data analysis

Customer handling

After-sales service

Herramientas

CRM software

Descripción del empleo

Roles and Responsibilities :

• Handle customer calls, emails, and complaints.
• Coordinate with Sales, Accounts, Legal, and Project teams.
• Follow up on payments, agreements, documentation, and registration.
• Resolve customer queries and track issues until closure.
• Ensure customer satisfaction and timely communication.
• Analyze CRM data to identify trends and areas for improvement in customer handling processes and implement changes accordingly.
• Develop strategies to increase repeat business opportunities by providing excellent after-sales support.

Job Requirements :

• 4-8 years of experience in real estate industry or related field.
• Strong understanding of CRM principles and practices with ability to analyze data effectively.
• Excellent customer handling skills with a focus on building strong relationships with clients.
• Proven track record of achieving high levels of client satisfaction through excellent after-sales service.