Crm Executive

MDIndia; Pune District; On-site; INR 250,000 - 380,000; Full time

Job summary

MDIndia Health Insurance TPA Pvt. Ltd. is seeking a CRM Executive to manage client relationships, coordinate with internal teams for queries, and ensure timely service as per SLA. The role supports account renewals and requires strong communication skills. Open to travel and fresh graduates are encouraged to apply.

The candidate should be graduate with good MS Office knowledge and a customer-focused approach to learn and grow in the role at our Pune office.

Qualifications

• Graduate qualification required.
• Freshers are welcome.
• CRM Executive role requires customer-focus and relationship building.

Responsibilities

• Manage client relationships and provide excellent customer service.
• Coordinate with internal teams to resolve client queries and escalations.
• Ensure timely service delivery as per SLA.
• Support account renewals and maintain strong client relationships.
• Handle customer grievances and provide prompt resolutions.
• Prepare reports and maintain documentation using MS Office.
• Communicate product updates and coordinate with stakeholders.
• Open to travel as per business requirements.

Skills

Communication

Interpersonal skills

Team coordination

Education

Graduate

Tools

MS Office

Job description

CRM Executive Job Description

• Manage client relationships and provide excellent customer service.
• Coordinate with internal teams to resolve client queries and escalations.
• Ensure timely service delivery as per SLA.
• Support account renewals and maintain strong client relationships.
• Handle customer grievances and provide prompt resolutions.
• Prepare reports and maintain documentation using MS Office.
• Communicate product updates and coordinate with stakeholders.
• Open to travel as per business requirements.

Desired Candidate Profile

• Qualification: Graduate
• Experience: Fresher
• Profile: CRM Executive
• Good communication and interpersonal skills.
• Basic knowledge of MS Office.
• Customer-focused with a willingness to learn.
• Open to travel.

MDIndia Health Insurance TPA Pvt. Ltd.

Karnawat Tower, First Floor, Above bank Of Baroda,

Paud Phata Kothrud, Pune 411038