Crm Executive

CREATIVE; Gujarat; On-site; INR 167,400 - 223,200; Full time

Job summary

Creative in Rajkot is seeking a CRM Executive to manage customer relationships, maintain CRM records, handle client communications, and coordinate with Sales, Marketing and Support teams to improve satisfaction. The role involves generating CRM reports, following up on leads, and ensuring data accuracy.

The position requires a graduate degree and 1–3 years of CRM or customer support experience; CRM certification is preferred.

Qualifications

• Graduate in business/related field.
• CRM certification preferred.
• 1–3 years CRM/customer support experience.
• Ability to maintain CRM records with accuracy.

Responsibilities

• Manage customer data in the CRM system.
• Handle customer inquiries, complaints, and follow-ups.
• Build and maintain strong customer relationships.
• Coordinate with Sales, Marketing, and Support teams.
• Track interactions and prepare CRM reports.
• Follow up on leads and existing clients.
• Ensure customer satisfaction and retention.

Skills

Customer relationship management

Communication skills

Data entry accuracy

Education

Graduate degree

Tools

CRM software

Job description

We are hiring a CRM Executive for a reputed company in Rajkot through our placement services. The candidate will be responsible for managing customer relationships, handling client communication, maintaining CRM records, resolving customer queries, and ensuring excellent customer satisfaction.

Key Responsibilities:

• Manage customer data in the CRM system.
• Handle customer inquiries, complaints, and follow-ups.
• Build and maintain strong customer relationships.
• Coordinate with Sales, Marketing, and Support teams.
• Track customer interactions and maintain records.
• Prepare CRM reports and customer data analysis.
• Follow up on leads and existing clients.
• Resolve customer issues and escape when required.
• Ensure customer satisfaction and retention.

Qualification:

Graduate (BBA, B.Com, BA, BCA, MBA, or equivalent)

CRM Certification (Preferred)

Experience:

1–3 Years** (CRM / Customer Support / Client Coordination)

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person