Crm Executive

Cloud Kitchen Network; Indore District; On-site; INR 300,000 - 520,000; Full time

Job summary

Cloud Kitchen Network in Indore is seeking a Senior CRM Executive to manage customer relationships and post-sales support, ensuring smooth follow-ups with leads and existing customers. You will coordinate with the Sales team, maintain CRM data, and prepare daily customer reports while leveraging Hindi and English communication skills and proficiency in MS Excel and Google Sheets.

The role requires 1–5 years of CRM experience, preferably in EdTech, and a proactive attitude to resolve queries and

Qualifications

• 1–5 years of experience in CRM or CRM systems.
• Experience in EdTech industry preferred.
• Basic understanding of sales, lead handling, and conversions.
• Good communication in Hindi and English; strong data skills in Excel/Sheets.

Responsibilities

• Manage customer relationships and provide post-sales support.
• Follow up with leads and existing customers.
• Handle customer queries and resolve escalations.
• Coordinate with the Sales team to ensure smooth conversions.
• Maintain customer data and update the CRM system.
• Prepare daily follow-up and customer reports.

Skills

CRM experience

Communication skills

Lead handling

Tools

MS Excel

Google Sheets

Job description

Job Description Senior CRM Executive

Position: Senior CRM Executive

Location: Indore

Experience: 1–5 Years

Responsibilities

• Manage customer relationships and provide post-sales support.
• Follow up with leads and existing customers.
• Handle customer queries and resolve escalations.
• Coordinate with the Sales team to ensure smooth conversions.
• Maintain customer data and update the CRM system.
• Prepare daily follow-up and customer reports.

Requirements

• -1–5 years of experience in CRM or Customer Relationship Management.
• Experience in the EdTech industry is preferred.
• Basic understanding of sales, lead handling, and customer conversion.
• Good communication skills in Hindi and English.
• Knowledge of, MS Excel, and Google Sheets.