CRM Executive

SkillLabs; Ludhiana; On-site; INR 250,000 - 420,000; Full time

Job summary

SkillLabs in Ludhiana invites a CRM Executive to manage customer interactions, maintain CRM records, and support relationship processes, with opportunities to develop expertise in customer management and business operations.

The ideal candidate will have strong communication and coordination skills, a customer-focused approach, attention to detail, and the ability to manage multiple activities efficiently to meet defined quality and turnaround targets.

Qualifications

• Strong communication and coordination skills are essential.
• Customer-focused approach and attention to detail are required.
• Ability to manage multiple activities efficiently and meet deadlines.

Responsibilities

• Manage and maintain accurate customer and client information in CRM systems.
• Handle customer queries, requests and follow-ups professionally.
• Coordinate with internal teams to ensure timely resolution of customer requirements.
• Track leads, follow-ups and customer interactions.
• Maintain daily activity records and prepare basic MIS reports.
• Monitor customer feedback and identify areas requiring attention.
• Support customer retention and relationship-building initiatives.
• Ensure timely updating of CRM records and documentation.
• Assist in improving customer service and operational processes.
• Meet defined quality, productivity and turnaround-time standards.

Skills

Strong communication

Coordination skills

Customer-focused

Job description

We are looking for a CRM Executive to manage customer interactions, coordinate with internal teams, maintain accurate CRM records and support smooth customer relationship processes. The role offers an opportunity to develop expertise in customer management, business operations and relationship management.

The ideal candidate should have strong communication and coordination skills, a customer-focused approach, attention to detail and the ability to manage multiple activities efficiently.

Key Responsibilities

• Manage and maintain accurate customer and client information in CRM systems.
• Handle customer queries, requests and follow-ups professionally.
• Coordinate with internal teams to ensure timely resolution of customer requirements.
• Track leads, follow-ups and customer interactions.
• Maintain daily activity records and prepare basic MIS reports.
• Monitor customer feedback and identify areas requiring attention.
• Support customer retention and relationship-building initiatives.
• Ensure timely updating of CRM records and documentation.
• Assist in improving customer service and operational processes.
• Meet dsefined quality, productivity and turnaround-time standards.