CRM Executive

Chelsea Mills; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Chelsea Mills is looking for a customer-focused professional in Gurugram, Haryana, to manage customer queries, feedback, and concerns. Your role will involve effective communication and problem resolution, ensuring exceptional service.

You will be responsible for updating systems to maintain accuracy and manage all customer interactions in the CRM system, delivering exceptional satisfaction through empathy and understanding.

Qualifications

• Strong communication skills are essential for managing customer queries and concerns.
• Ability to follow up on leads and maintain accurate records in the CRM system.
• Experience in ensuring customer satisfaction through empathy and effective resolution.

Responsibilities

• Manage queries, concerns, and feedback from customers.
• Update systems with accurate information regarding customer interactions.
• Deliver exceptional customer satisfaction through effective communication.

Job description

We are seeking a customer-focused professional to manage queries, concerns, and feedback, ensuring resolution through effective communication, empathy, and integrity. Follow up on leads generated through multiple channels, website.

Required Candidate profile

• The role includes updating systems, maintaining accuracy
• Correspondence & delivering exceptional customer satisfaction
• Manage and update all customer interactions in the CRM system with accuracy