CRM Executive

Modern Dairy Machines; Coimbatore District; On-site; INR 350,000 - 700,000; Full time

Job summary

Modern Dairy Machines is seeking a proactive sales professional in Tamil Nadu to manage inbound leads from calls, websites, and campaigns. You will qualify leads, update CRM/ERP records, and ensure timely follow-up while engaging customers through information and demonstrations.

You will build relationships, address queries, and guide buyers through the process, coordinating with the sales team to meet targets.

Qualifications

• Handle inbound leads via calls, websites, social media and campaigns.
• Qualify leads based on customer requirements and buying potential.
• Maintain and update lead information in CRM/ERP systems.
• Ensure timely follow-up on all assigned leads.

Responsibilities

• Contact prospective customers and understand their requirements.
• Provide product information and arrange demonstrations when required.
• Build strong relationships with potential customers.
• Address customer queries and guide them through the buying process.
• Schedule appointments and coordinate with the sales team.
• Track lead status and ensure smooth handover of qualified leads.
• Follow up on quotations and pending opportunities.
• Support the team in achieving monthly sales targets.

Skills

Inbound leads handling

Lead qualification

CRM/ERP proficiency

Customer engagement

Tools

CRM software

ERP systems

Job description

Role & responsibilities

• Handle inbound leads received through calls, websites, social media, and marketing campaigns.
• Qualify leads based on customer requirements and buying potential.
• Maintain and update lead information in CRM/ERP systems.
• Ensure timely follow-up on all assigned leads.

Lead Management

• Handle inbound leads received through calls, websites, social media, and marketing campaigns.
• Qualify leads based on customer requirements and buying potential.
• Maintain and update lead information in CRM/ERP systems.
• Ensure timely follow-up on all assigned leads.

Customer Engagement

• Contact prospective customers and understand their requirements.
• Provide product information and arrange demonstrations when required.
• Build strong relationships with potential customers.
• Address customer queries and guide them through the buying process.

Sales Support

• Schedule appointments and coordinate with the sales team.
• Track lead status and ensure smooth handover of qualified leads.
• Follow up on quotations and pending opportunities.
• Support the team in achieving monthly sales targets.