CRM executive

Aristo India Pvt Ltd; Bengaluru; On-site; INR 200,000 - 320,000; Full time

Job summary

Aristo India Pvt Ltd in Bengaluru seeks a proactive sales support specialist to manage client interactions and CRM updates. You will coordinate with clients, filter leads, and route inquiries to the sales team to improve the funnel.

Responsibilities focus on advising customers, maintaining product knowledge, organizing events, and sustaining an effective customer service system while collaborating with cross-functional teams and maintaining a social media presence.

Responsibilities

• Coordinate with clients to understand concerns and align services to needs.
• Receive inbound calls, filter positive leads, and route them to the sales team.
• Maintain and update the CRM system to ensure an effective sales funnel.
• Follow up on sales inquiries via website chats, emails, and inbound calls.
• Advise customers on suitable products and dealer selection based on requirements.
• Develop in-depth knowledge of product features and benefits to assist customers.
• Support the organization of promotional events to engage prospective customers.
• Ensure a high-performing customer service system is maintained at all times.
• Collaborate with team members across departments and managerial levels.
• Manage and monitor the company's presence on social media (Instagram and Facebook).

Job description

Responsibilities

• Coordinate with clients to understand their concerns and align services or products totheir needs
• Receive inbound calls, filter positive leads, and route them to the relevant sales team
• Maintain and update the CRM system to ensure an effective and efficient sales funnel
• Follow up on sales inquiries received via website chats, emails, and inbound calls
• Advise customers on suitable products and dealer selection based on their requirements
• Develop in-depth knowledge of product features and benefits to assist customers effectively
• Support the organization of promotional events to engage and attract prospective customers
• Ensure a high-performing customer service system is maintained at all times
• Collaborate with team members across departments and managerial levels effectively
• Manage and monitor the company's presence on social media platforms such as Instagram and Facebook