CRM Campaign Executive

Startek (Aegis Customer Support Services Pvt. Ltd.); Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Startek (Aegis Customer Support Services Pvt. Ltd.) is seeking a detail-oriented CRM Specialist to manage multi-channel campaigns across Push, WhatsApp, Email, and SMS. You will configure campaigns in MoEngage and other tools while ensuring data accuracy and timely execution.

You will pull and clean datasets, track delivery and engagement metrics, and prepare clear reports. Collaboration with stakeholders and adherence to structured processes are essential for success.

Qualifications

• Detail-oriented with strong data handling capabilities.
• Ability to analyze campaign metrics and extract insights.
• Proactive collaboration with internal stakeholders across teams.
• Comfortable following structured processes and adopting new tools.

Responsibilities

• Set up and schedule CRM campaigns across Push Notifications, WhatsApp, Email, and SMS.
• Manage campaign configurations on MoEngage and other CRM automation tools.
• Pull, clean, and maintain datasets ensuring lists are ready on time.
• Track campaign performance: delivery, clicks, engagement; flag anomalies.
• Maintain campaign records and reporting documentation.
• Support CRM Manager in executing larger campaign plans and GTMs.
• Ensure error-free, timely execution with attention to detail.

Skills

Attention to detail

Data analysis

Stakeholder collaboration

Process adherence

Tools

MoEngage

CleverTap

Netcore

Metabase

Job description

Role & responsibilities

Set up and schedule CRM campaigns across Push Notifications, WhatsApp, Email, and SMS.

Manage campaign configurations on MoEngage (don't worry, we'll train you!) & other CRM automation tools.

Pull, clean, and maintain datasets - making sure every list is accurate and ready on time.

Track campaign performance: delivery, clicks, and engagement - and flag anything unusual.

Maintain campaign records and documentation for easy reference and reporting.

Support the CRM Manager in executing larger campaign plans & GTMs

Ensure error-free, timely execution - because every detail matters.

Must-haves

Familiarity with CRM or marketing tools like MoEngage, CleverTap, Netcore, Bik or other similar platforms.

Basic understanding of metrics like delivery rates, CTR, or CVR, conversions.

Comfortable working with spreadsheets (Excel / Google Sheets) and can handle large sets of numbers without blinking.

Detail-oriented: you catch mistakes others might miss.

Organised and disciplined with your work.

Comfortable following structured processes and learning new tools.

Okay with repetitive work, but still give it 100% accuracy every time.

Comfortable collaborating with business stakeholders across the organization.

Preferred candidate profile

Nice-to-haves

Prior SQL experience is an added bonus to your growth

Exposure to data management tools like Metabase or Redash. Experience & Interest to leverage AI tools