Customer Relationship Executive

Aimlay Pvt Ltd ( Recruitment ); New Delhi; On-site; INR 420,000 - 620,000; Full time

Job summary

A leading recruitment firm in New Delhi is looking for a Mid-Senior level CRM Executive. This role involves interacting with customers, managing payments and collections, and demonstrating strong communication and negotiation skills in both English and Hindi. Candidates with experience in customer success or business development are encouraged to apply. Interested candidates can share their resumes via email.

Qualifications

• Experience in CRM-related roles or Customer Success/Collection/Business Development.
• Strong written and verbal communication skills.
• Proven experience as a CRM Senior Executive or similar role.
• Proven experience in CRM Senior Executive, Customer Success, Collection Specialist or Business Development roles.
• Proficient in English and Hindi language.

Responsibilities

• Interact with existing customers and make follow-up calls.
• Timely payment & collections from the customers.
• Interaction with customers via Emails & over the phone.

Skills

Proficient in English and Hindi

Excellent communication skills

Negotiation skills

Knowledge of billing procedures

Working knowledge of MS Office

Databases

Written and verbal communication

Tools

MS Office

Job description

Responsibilities

• Proficient in English and Hindi language
• Interact with existing customers and make follow-up calls
• Timely payment & collections from the customers
• Interaction with customers via Emails & over the phone.
• Knowledge of billing procedures and collection techniques
• Working knowledge of MS Office and databases
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Proven experience as a CRM Senior Executive, Customer Success or Collection Specialist or Business Development role

Qualifications

• Languages: English and Hindi proficiency
• Experience in CRM-related roles or Customer Success/Collection/Business Development
• Knowledge of billing procedures and collection techniques
• Working knowledge of MS Office and databases
• Strong written and verbal communication skills
• Negotiation skills

Compensation and Contact

Interested candidates can share their resume on: [e-mail] or call directly on: 9211307135

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Education Management