Credit Manager - Fairmont Agra

Accor; Agra District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Accor is seeking a Credit Manager to oversee the hotel's credit operations, ensuring timely collections and healthy receivables. You will coordinate with Sales, Front Office, Reservations, and Finance to minimize risks and improve cash flow.

The role requires 5–8 years in credit control or hotel finance, with strong negotiation and analytical skills. Hospitality experience is preferred; MS Excel proficiency is essential.

Qualifications

• Must have a degree in Finance, Accounting or related field.
• At least 5–8 years of experience in credit control, AR, or hotel finance operations.
• Experience in hotel or hospitality finance is preferred.

Responsibilities

• Manage hotel's credit policies and ensure compliance with procedures.
• Review and approve credit applications based on guidelines.
• Conduct credit checks and evaluate corporate clients and partners.
• Establish and monitor credit limits and payment terms for accounts.
• Maintain records of all credit accounts and agreements.
• Review guest folios and city ledger accounts for outstanding balances.
• Perform aging analysis and prepare credit reports for management.
• Execute collections follow-up and implement dunning strategies.
• Manage dispute resolution on billing discrepancies and payments.
• Coordinate with Finance and Legal on debt recovery and write-offs.
• Develop and maintain relationships with key corporate accounts and agencies.
• Provide training to Front Office and Reservations on credit policies.
• Monitor credit metrics and recommend process improvements.
• Ensure compliance with hotel credit policies and regulations.

Skills

Credit management

Collections

Financial controls

Negotiation

Excel

Hotel finance

Analytical skills

Communication

Education

Bachelor's degree in Finance/Accounting

Tools

Excel

Finance systems

Job description

Company Description

"Why work for Accor?" We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

The Credit Manager is responsible for managing the hotel's credit operations, ensuring timely collection of outstanding payments, maintaining healthy receivables, and implementing effective credit control procedures. The role focuses on credit assessment, account monitoring, collection management, and coordination with Sales, Front Office, Reservations, and Finance teams to minimize credit risks and improve cash flow.

Key Responsibilities

• Manage the hotel's credit policies and ensure compliance with approved procedures.
• Review and approve credit applications based on established guidelines.
• Conduct credit checks and evaluate the financial credibility of corporate clients, travel agencies, and business partners.
• Establish and monitor credit limits and payment terms for approved accounts.
• Maintain accurate records of all credit accounts and agreements.
• Review guest folios, city ledger accounts, and outstanding balances regularly.
• Perform aging analysis of receivables and prepare comprehensive credit reports for management review.
• Execute collection follow-up procedures and implement dunning strategies for overdue accounts.
• Manage dispute resolution with clients regarding billing discrepancies and payment issues.
• Coordinate with Finance and Legal departments on debt recovery procedures and write-off recommendations.
• Develop and maintain strong relationships with key corporate accounts and travel agency partners.
• Provide training and guidance to Front Office and Reservations staff on credit policies and procedures.
• Monitor and analyze credit metrics to identify trends and recommend process improvements.
• Ensure compliance with hotel credit policies and applicable financial regulations.

Qualifications

• Bachelor’s degree in Finance, Accounting, Commerce, or a related field.
• Minimum 5–8 years of experience in credit control, accounts receivable, or hotel finance operations.
• Previous experience in a hotel or hospitality finance department preferred.
• Strong knowledge of credit management, collections, and financial controls.
• Good understanding of hotel billing processes, city ledger, and corporate accounts.
• Excellent negotiation, communication, and analytical skills.
• Proficiency in MS Excel and accounting/finance systems.

Additional Information

What Is In It For You

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities