Reservations Executive - Fairmont Agra

SmartRecruiters, Inc.; Agra District; On-site; INR 200,000 - 360,000; Full time

Benefits offered by this job

Come As You Are

Work With Purpose

Grow, Learn and Enjoy

Explore Limitless Possibilities

Job summary

Accor in India is seeking a hotel Reservations Specialist to manage guest bookings across phone, email and online channels, delivering outstanding service and accurate confirmations.

You will work with housekeeping, front office and F&B to ensure seamless guest experiences, optimize room inventory and rates, and generate routine reports. The role requires strong English, 2 years in hospitality, and flexible shifts.

Qualifications

• Proficiency in English with excellent written and verbal communication.
• 2 years of experience in reservations, guest services, or hospitality.
• Experience with PMS and CRS systems.
• Strong MS Office skills (Word, Excel, Outlook).
• Ability to handle multiple reservation channels simultaneously.
• Knowledge of hotel operations and services.
• Flexible shifts including weekends and holidays.

Responsibilities

• Process and manage guest reservations across phone, email, and online booking.
• Provide exceptional customer service by promptly responding to inquiries and confirming bookings.
• Maintain detailed records and ensure data accuracy in the property management system.
• Liaise with housekeeping, front office, and F&B to ensure seamless guest experiences.
• Optimize room inventory and rates to maximise revenue while maintaining occupancy targets.
• Handle guest requests and modifications to reservations professionally and efficiently.
• Resolve booking discrepancies and escalate complex issues to management when necessary.
• Generate daily, weekly, and monthly reservation reports to monitor booking trends and occupancy forecasts.
• Maintain knowledge of hotel facilities, services, packages, and promotional offers to effectively communicate with potential guests.
• Coordinate with the sales and marketing team to support promotional campaigns and group bookings.
• Ensure compliance with hotel policies, data protection regulations, and reservation procedures.
• Contribute to achieving departmental and organisational revenue and occupancy objectives.

Skills

English proficiency

Communication skills

Time management

Customer service mindset

Attention to detail

Education

GCSE or equivalent

Tools

PMS (Property Management System)

CRS (Central Reservation System)

Microsoft Office (Word, Excel, Outlook)

Job description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Process and manage guest reservations through multiple channels, including telephone, email, and online booking systems
• Provide exceptional customer service by responding promptly to enquiries and confirming bookings with accurate information
• Maintain detailed records of all reservations and ensure data accuracy within the property management system
• Liaise with various hotel departments, including housekeeping, front office, and food and beverage, to ensure seamless guest experiences
• Optimise room inventory and rates to maximise revenue whilst maintaining occupancy targets
• Handle guest requests, special requirements, and modifications to existing reservations with professionalism and efficiency
• Resolve booking discrepancies and complaints in a timely manner, escalating complex issues to management when necessary
• Generate daily, weekly, and monthly reservation reports to monitor booking trends and occupancy forecasts
• Maintain knowledge of hotel facilities, services, packages, and promotional offers to effectively communicate with potential guests
• Coordinate with the sales and marketing team to support promotional campaigns and group bookings
• Ensure compliance with hotel policies, data protection regulations, and reservation procedures
• Contribute to achieving departmental and organisational revenue and occupancy objectives

Qualifications

**Required Qualifications:**

• Secondary education (GCSE or equivalent) or higher qualification
• Minimum 2 years of experience in a hotel reservations, guest services, or hospitality environment
• Proficiency in using property management systems (PMS) and central reservation systems (CRS)
• Strong proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Excellent written and verbal communication skills in English
• Demonstrated ability to manage multiple reservations channels simultaneously
• Sound knowledge of hotel operations, facilities, and service offerings
• Ability to work flexible shifts, including weekends and public holidays

Additional Information

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities