Credit & Collections Specialist

Black Box; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Black Box in Bengaluru is seeking a Credit Collections Specialist to strengthen the accounts receivable team. You will conduct collections calls, resolve disputes, and negotiate payment terms with customers facing cash flow issues, while coordinating with finance, operations, sales and others.

You will evaluate credit applications, review credit lines, ensure GAAP compliance and adherence to company policies.

Qualifications

• 5+ years of B2B credit collections experience.
• Strong knowledge of credit practices, commercial credit law, and bankruptcy law.
• Excellent negotiation, problem-solving, and communication skills.
• Ability to work in a fast-paced, high-pressure environment.
• ERP experience required; SAP and YayPay preferred.
• Proficient in Microsoft Excel, Word, and Outlook.
• Bachelor's degree or equivalent experience preferred.

Responsibilities

• Conduct collections outreach and obtain payment commitments.
• Resolve customer billing disputes by engaging respective internal and external stakeholders
• Collaborate with respective teams to identify potential bad debts
• Evaluate credit applications and recommend credit limits.
• Ensure compliance with GAAP, company policies, and government regulations.
• Support risk management and process improvement initiatives.
• Maintain accurate financial records and assist in tax certificate collection.

Skills

Negotiation

Communication

Problem-solving

Education

Bachelor's degree or equivalent

Tools

SAP

YayPay

Excel

Word

Outlook

Job description

We are looking for a Credit Collections Specialist to support our accounts receivable team. In this role, you will be responsible for conducting collection calls, resolving billing disputes, and negotiating payment terms with customers facing cash flow challenges. You will work closely with accounts receivable, finance, operations, sales and additional relevant internal teams to ensure the timely collection of outstanding balances. Additionally, you will evaluate new credit applications, review customer credit lines, and ensure adherence to GAAP and company policies.

Location - Bangalore

Key Responsibilities:

• Conduct collections outreach and obtain payment commitments.
• Resolve customer billing disputes by engaging respective internal and external stakeholders
• Collaborate with respective teams to identify potential bad debts
• Evaluate credit applications and recommend credit limits.
• Ensure compliance with GAAP, company policies, and government regulations.
• Support risk management and process improvement initiatives.
• Maintain accurate financial records and assist in tax certificate collection.

Qualifications Requirements:

• 5+ years of credit collections experience in a B2B environment.
• Strong understanding of credit practices, commercial credit law, and bankruptcy law.
• Excellent negotiation, problem-solving, and communication skills.
• Ability to work in a fast-paced, high-pressure environment.
• Previous ERP experience is required; YayPay and SAP experience is preferred, but not required.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Bachelor s degree or equivalent experience preferred.

This role is an exciting opportunity to join a dynamic, fast-moving team and make a direct impact on the company s financial success.