B2B Collection Representative

AffirmData; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

AffirmData in Bangalore is seeking a detail-oriented B2B Collections Analyst to manage receivables, contact business customers for payments, and resolve disputes. The role emphasizes accuracy, communication, and timely follow-ups.

You will maintain collection records, generate reports, and collaborate with cross-functional teams to improve client cash flow. Night shifts may be required; strong Excel and MS Office skills are essential.

Qualifications

• Graduate degree in any discipline.
• 2–3 years US B2B collections or AR/O2C experience.
• Excellent verbal and written English communication.
• Strong interpersonal, negotiation, and customer-handling skills.
• Proficient in MS Office including Excel, Word, and Outlook.
• Basic to intermediate Excel skills preferred.

Responsibilities

• Make outbound and inbound calls to follow up on outstanding invoices.
• Pull forward invoices via email when requested by customers and follow up for payment.
• Notate actions in client spreadsheets or systems after each contact.
• Follow up on promise-to-pay accounts to ensure payment is sent.
• Ensure the required number of touches per month and report disputes to the client.
• Increase client cash flow by collecting on receivables; send reports as requested.

Skills

English communication

Interpersonal skills

Negotiation

Customer handling

Analytical

Problem solving

Follow-up

Multitasking

Education

Graduate Degree in any discipline

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Description for B2B Collection Representative - Bangalore

Job Summary

We are looking for a detail-oriented and customer-focused B2B Collections Analyst to join our team in Bangalore. The ideal candidate will have experience in business-to-business (B2B) collections, accounts receivable management, and customer account follow-ups.

The candidate will be responsible for managing outstanding invoices, contacting business customers to secure timely payments, resolving payment-related disputes, maintaining accurate collection records, and improving client cash flow. The role requires strong communication, analytical, and problem-solving skills, along with working knowledge of Microsoft Office applications.

Key Responsibilities

• Make outbound and take inbound calls to/from customer for following up on outstanding invoices owed to client.
• Pull forward invoices (if we have access to client system) via email upon request from customer business and follow up for payment.
• Notate either the client spreadsheet or enter notes in the client system (if we have access) regarding the actions taken on every contact attempt or interaction with customer.
• Following up on promise to pay accounts to ensure payment is actually sent.
• Ensuring that the proper number of “touches or contacts” on a file are completed each month.
• Identifying and reporting disputes to the client to expedite resolution of the receivable.
• Increase client cashflow by collecting money on the receivables being pursued.
• Send reports to client (information to be customized around client specific request) at the frequency the client requires.

Required Skills and Qualifications

• Graduate Degree in any discipline.
• Minimum 2–3 years of experience in US B2B collections, accounts receivable, or a related order-to-cash (O2C) process.
• Excellent verbal and written communication skills in English.
• Strong interpersonal, negotiation, and customer-handling skills.
• Good analytical, problem-solving, and follow-up skills.
• Working knowledge of Microsoft Office applications, including Excel, Word, and Outlook.
• Basic to intermediate Excel skills are preferred.
• Ability to manage multiple accounts, prioritize tasks, and meet collection targets.
• Strong attention to detail and accuracy in maintaining records.
• Willingness to work night shifts and rotational weekends, as required.

Preferred Skills

• Experience working with international business customers.
• Familiarity with accounts receivable aging, overdue invoice management, and collection metrics.
• Knowledge of ERP systems, client collection portals, or accounts receivable management tools.
• Experience in preparing collection reports and tracking payment commitments.

Work Location and Schedule

• Working Days: 5 days a week
• Functional Area: BPO, KPO, Customer Service, Operations
• Shift: Night shift
• Employment Type: Full-time

AffirmData is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, marital status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. AffimData is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation for individual and team.