Credit Card Customer Service

Guideline Inc; Thane; Vor Ort; INR 290.000 - 357.000; Vollzeit

Benefits dieser Stelle

Transport provided

Zusammenfassung

Guideline Inc in Thane is seeking a Banking CSR to handle inbound customer service for credit cards, addressing queries and guiding customers through card features and benefits. The role involves partial cross-selling of credit card schemes, requiring a graduate with 6+ months of BPO inbound voice experience and a CIBIL score above 650 with no loan defaults.

Day shifts are 9 hours with a 1-hour break, transport is provided from Thane station; interview rounds include HR, Amcat, OPS and client

Qualifikationen

• Graduate with 6 months or more BPO inbound voice customer service experience
• CIBIL score should be more than 650 and check for past loan defaults

Aufgaben

• Inbound customer service related to credit cards
• Partial cross selling of credit card schemes and product offerings

Kenntnisse

Inbound customer service

Cross-selling

Credit card product knowledge

Ausbildung

Graduate degree

Jobbeschreibung

Opening with Banking CSR

(Customer Service related to credit cards + Cross selling of credit card schemes, offers and products)

Location - THANE

Process - Inbound customer service related to credit cards

Partial cross selling of credit card schemes and product offerings

C3 COMMS required

*Qualification - GRADUATE WITH 6 months or more BPO inbound voice customer service experience

Plz enquire about the CIBIL score should be more than 650 of candidate. Check if candidate has any loan defaults in the past

* DAY SHIFT ROTATIONAL -

• Any day shift of 9 hours / with a 1 hour break-
• Tentative time window - 6:30 A.M. TO 8.30 P.M. (any 9 hour shift with a 1 hour break in this window)
• 2 Rotational weekoff
• Salary- 26k In-hand / 32k CTC

* Interview Rounds -

• HR - Amcat - OPS - CLIENT (Amcat 65 is mandatory before client round)

Transport - Centralised Pick up and drop services from Thane station