Customer Service Credit Card process

Paradise Recruitment Consultant; Thane; On-site; INR 201,000 - 290,000; Full time

Job summary

Paradise Recruitment Consultant is seeking a graduate with 1+ year BPO inbound voice experience to handle customer service for credit cards. The role includes partial cross-selling of credit card schemes and related products, with a centralized pickup/drop service from Thane station.

The candidate will work in a day-shift rotation of 9 hours with a 1-hour break, and two rotational weekoffs. This is a respondent-facing customer service position in a bustling Thane area.

Qualifications

• Graduate with 1+ year BPO inbound voice customer service experience.
• Experience handling credit card-related inquiries.
• Willing to work day shifts, 9-hour shift with 1 hour break.

Responsibilities

• Handle inbound voice customer service for credit cards.
• Partially cross-sell credit card schemes and related products.
• Coordinate pick-up/drop services from Thane station.

Skills

Inbound customer service

Credit card product knowledge

Cross-selling

Education

Graduate

Job description

GRADUATE WITH 1 year or more BPO inbound voice customer service experience
Inbound customer service related to credit cards
Partial cross selling of credit card schemes and product offerings
Centralised Pick up and drop services from Thane station

Required Candidate profile

• DAY SHIFT ROTATIONAL -
• Any day shift of 9 hours
• with a 1 hour break-
• Tentative time window - 6:30 A.M. TO 8.30 P.M. (any 9 hour shift with a 1 hour break in this window)
• 2 Rotational weekoff