Customer Service Executive - Credit Cards

Credit Card Services Provider; Thane; On-site; INR 260,000 - 380,000; Full time

Job summary

Credit Card Services Provider is seeking a Customer Service Executive to handle inbound inquiries about credit card accounts and services while actively cross-selling relevant schemes and products. This full-time role operates on rotational shifts, delivering high-quality customer interactions and driving sales opportunities within the existing customer base.

The role requires a Bachelor's degree, at least 6 months of BPO voice experience, and excellent English communication skills.

Qualifications

• Bachelor's degree (Graduation mandatory).
• Minimum 6 months of BPO customer service voice experience.
• Excellent English communication skills at C1 level.
• Strong customer service orientation and problem-solving ability.
• Ability to work on rotational shifts including early morning hours.
• Comfortable with computer systems and call center technology.
• Clear and articulate voice with professional communication style.

Responsibilities

• Handle inbound customer service calls related to credit card accounts, inquiries, and support requests.
• Assist customers with credit card product information, account details, and transactional queries.
• Identify and present cross-selling opportunities for credit card schemes and financial products.
• Promote credit card offers, schemes, and value-added services to existing customers.
• Maintain accurate customer records and documentation of all interactions.
• Achieve quality standards and customer satisfaction metrics while handling high call volumes.
• Follow company policies and compliance requirements in all customer interactions.
• Escalate complex issues to appropriate departments when necessary.

Skills

English proficiency

Customer service

Rotational shifts

CRM systems

Education

Bachelor's degree

Tools

Call center tech

Job description

About the Company

This is a leading financial services organization specializing in credit card products and services. The company is committed to delivering exceptional customer experiences while driving product adoption and customer lifetime value through innovative offerings and customer-centric solutions.

Role Overview

As a Customer Service Executive, you will handle inbound customer inquiries related to credit card accounts and services while actively cross-selling relevant credit card schemes, offers, and products. This is a full-time position working on rotational shifts with a focus on delivering high-quality customer interactions and driving sales opportunities within existing customer base.

Key Responsibilities

• Handle inbound customer service calls related to credit card accounts, inquiries, and support requests
• Assist customers with credit card product information, account details, and transactional queries
• Identify and present cross-selling opportunities for credit card schemes and financial products
• Promote credit card offers, schemes, and value-added services to existing customers
• Maintain accurate customer records and documentation of all interactions
• Achieve quality standards and customer satisfaction metrics while handling high call volumes
• Follow company policies and compliance requirements in all customer interactions
• Escalate complex issues to appropriate departments when necessary

Must-Have Skills

• Bachelor's degree (Graduation mandatory)
• Minimum 6 months of BPO customer service voice experience
• ExcellentEnglish communication skills atC1level(native‑prof)........
• Strong customer service orientation and problem-solving ability
• Ability to work on rotational shifts including early morning hours
• Comfortable with computer systems and call center technology
• Clear and articulate voice with professional communication style

Good to Have

• Experience in financial services or banking sector
• Familiarity with credit card products and banking terminology
• Track record of cross-selling or upselling achievements
• Knowledge of CRM systems and customer management tools
• Sales or customer retention experience

What You Will Gain

• Hands‑on experience in customer service excellence and financial products knowledge
• Practical training in cross‑selling and upselling techniques
• Exposure to credit card industry, products, and customer segments
• Development of communication and negotiation skills in a high‑paced environment
• Career growth opportunities in customer service, quality assurance, or sales management roles

Resume Keywords:

Customer Service, Credit Cards, Inbound Support, Cross-selling, BPO, Customer Service Excellence, Product Knowledge, Financial Services, Customer Satisfaction, Call Center Operations, Sales Skills, Communication Skills, Customer Support, Banking Products, Service Quality