Accounts Receivable & Collections Specialist

Crisil; Mumbai; Vor Ort; INR 900.000 - 1.500.000; Vollzeit

Zusammenfassung

Crisil in Mumbai seeks an experienced AR and Collections professional to optimize end-to-end O2C processes, reduce DSO, and lead automation initiatives using Power Automate and Power BI. The role emphasizes dispute resolution, stakeholder management, and data-driven decision making.

You will manage invoicing, cash application, and collections, mentor teams, and drive continuous improvement across finance operations in a dynamic SSC/GBS environment.

Qualifikationen

• Bachelor's Degree in Commerce, Finance, Accounting, Business Administration, or related field.
• Minimum 5 years of experience in Accounts Receivable and Collections.
• Strong understanding of Order-to-Cash (O2C) processes.
• Experience in managing customer portfolios and collection targets.
• Advanced Microsoft Excel skills.
• Experience with ERP systems such as Oracle, Microsoft Dynamics, or similar.

Aufgaben

• Manage end-to-end Accounts Receivable processes including invoicing, cash application, account reconciliation, and collections.
• Monitor customer accounts to ensure timely receipt of payments and reduce overdue balances.
• Analyze aging reports and identify potential collection risks.
• Drive reduction of delinquent accounts and improve Days Sales Outstanding (DSO).
• Coordinate with customers and internal teams to resolve billing disputes and payment issues.
• Execute collection strategies to achieve collection targets and improve cash flow.
• Engage with customers through calls, emails, and meetings for overdue payment recovery.
• Maintain professional relationships with key customers and stakeholders.
• Escalate critical collection issues appropriately and ensure timely resolution.
• Negotiate payment plans when required and monitor adherence.
• Identify opportunities for automation within Accounts Receivable and Collections processes.
• Participate in digital transformation and process improvement projects.
• Collaborate with Finance, IT, and Operations teams to implement automation solutions using tools such as Power Automate, Power BI, Copilot, or similar platforms.
• Develop dashboards and reports for performance tracking and management insights.
• Standardize processes and drive operational efficiency through automation initiatives.
• Prepare and present AR, Collection, and Cash Flow reports to management.
• Track KPIs such as DSO, CEI, Aging Analysis, Cash Collection Forecast, Dispute Resolution Metrics.
• Provide data-driven recommendations to improve collection performance.
• Ensure adherence to company policies, SOX/internal controls, and accounting standards.
• Support internal and external audits related to Accounts Receivable processes.
• Maintain accurate documentation and audit trails.

Kenntnisse

Accounts Receivable

Collections

DSO reduction

Analytical skills

Ausbildung

Bachelor's degree in Commerce/Finance

Tools

Oracle ERP

Microsoft Dynamics

Power Automate

Power BI

Copilot

Jobbeschreibung

Job Summary

We are seeking an experienced Accounts Receivable (AR) and Collections professional with a strong background in receivables management, customer collections, dispute resolution, and process automation initiatives. The ideal candidate should possess excellent stakeholder management skills, analytical capabilities, and hands‑on experience in driving automation and continuous process improvements within the Order-to-Cash (O2C) cycle.

Key Responsibilities

Accounts Receivable Management

• Manage end‑to‑end Accounts Receivable processes including invoicing, cash application, account reconciliation, and collections.
• Monitor customer accounts to ensure timely receipt of payments and reduce overdue balances.
• Analyze aging reports and identify potential collection risks.
• Drive reduction of delinquent accounts and improve Days Sales Outstanding (DSO).
• Coordinate with customers and internal teams to resolve billing disputes and payment issues.

Collections & Customer Management

• Execute collection strategies to achieve collection targets and improve cash flow.
• Engage with customers through calls, emails, and meetings for overdue payment recovery.
• Maintain professional relationships with key customers and stakeholders.
• Escalate critical collection issues appropriately and ensure timely resolution.
• Negotiate payment plans when required and monitor adherence.

Process Improvement & Automation

• Identify opportunities for automation within Accounts Receivable and Collections processes.
• Participate in digital transformation and process improvement projects.
• Collaborate with Finance, IT, and Operations teams to implement automation solutions using tools such as Power Automate, Power BI, Copilot, or similar platforms.
• Develop dashboards and reports for performance tracking and management insights.
• Standardize processes and drive operational efficiency through automation initiatives.

Reporting & Analytics

• Prepare and present AR, Collection, and Cash Flow reports to management.
• Track KPIs such as:
  • DSO (Days Sales Outstanding)
  • Collection Effectiveness Index (CEI)
  • Aging Analysis
  • Cash Collection Forecast
  • Dispute Resolution Metrics
• Provide data‑driven recommendations to improve collection performance.

Compliance & Controls

• Ensure adherence to company policies, SOX/internal controls, and accounting standards.
• Support internal and external audits related to Accounts Receivable processes.
• Maintain accurate documentation and audit trails.

Required Qualifications

• Bachelor's Degree in Commerce, Finance, Accounting, Business Administration, or related field.
• Minimum 5 years of experience in Accounts Receivable and Collections.
• Strong understanding of Order-to-Cash (O2C) processes.
• Experience in managing customer portfolios and collection targets.
• Advanced Microsoft Excel skills.
• Experience with ERP systems such as, Oracle, Microsoft Dynamics, or similar.

Preferred Qualifications

• Experience in finance process automation projects.
• Working knowledge of Power Automate, Power BI, Copilot, or similar platforms, automation/reporting tools.
• Lean Six Sigma, Automation, or Process Improvement certification would be an added advantage.
• Knowledge of Shared Services or Global Business Services (GBS) environments.

Key Skills

• Accounts Receivable Management
• Collections & Cash Flow Management
• Aging Analysis & Reconciliations
• Customer Relationship Management
• Dispute Resolution
• Process Automation
• Power Automate / Copilot
• Power BI & Reporting
• Oracle ERP / Fusion
• Data Analysis
• Stakeholder Management
• Continuous Improvement

Competencies

• Strong analytical and problem‑solving skills.
• Excellent communication and negotiation abilities.
• Ability to manage multiple priorities and meet deadlines.
• Proactive mindset with focus on automation and process optimization.
• Strong attention to detail and customer‑centric approach.

This role is ideal for finance professionals looking to combine Accounts Receivable expertise, Collections management, and Digital Automation capabilities to drive operational excellence and business performance.